The following content displays a map of the job's location - One Angel and other offices as required including offsite home visits.
Closing Date:
16/02/2025 Job Category:
Revenues and Benefits Organisation:
West Northamptonshire Council We offer a wide range of benefits to our employees, these include: Generous annual leave entitlement
starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year. Cycle to Work
scheme. Local Government Pension Scheme plus immediate life cover
(3 times your annual salary from day one) and ill-health protection. Employee discounts
with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more. Car Lease scheme
via Tusker. Payment of professional subscription/membership
- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees. Employee Assistance Programme
- We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information. Commsave
- Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more! Ongoing training and development
opportunities. A variety of flexible working options
to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs). Our West Ways of Working
– We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role. Making a difference
- If you want to use your skills and experience with an organisation that is genuinely invested in making a difference, committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends, and people in your local area, then West Northamptonshire Council is the place for you. About the role
West Northamptonshire Council has been on a dynamic journey of transformation since the change to become a unitary authority in April 2021. We have an exciting opportunity in our Debt and Money Advice team as a Debt and Welfare Benefits Officer. The team offers a full range of debt and benefit support to our residents including maximising income and reducing debt and budgeting advice. Due to a recent secondment opportunity, we have a temporary post available to support the recent increase in demand due to the cost of living crisis to ensure that we can continue to deliver a valuable service to the residents of West Northamptonshire. What will you be doing?
Completing financial assessments to seek opportunities to maximise income and minimise expenditure for residents. Assisting with checking eligibility for benefits, completing forms and supporting residents with the appeals process all the way through to court representation where necessary. Exploring an extensive range of debt options for residents and supporting with executing those debt options. Negotiating and liaising with creditors. Liaising with internal and external partners to ensure full support for residents. Recording outcomes and a comprehensive account of work completed on our software system. About you
An in-depth knowledge of welfare benefits and/or debt advice casework as well as the ability to understand and explain complicated government legislation is vital to this role. Excellent communication, negotiation and advocacy skills are essential. You will also be able to demonstrate the ability to work both as part of a team and flexibly, on your own initiative. Skills and experience needed: A suitable recognised qualification in debt advice or welfare benefits or qualified by experience. A high degree of numeracy and literacy skills. Good interpersonal skills. About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council
here . We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email
careers@westnorthants.gov.uk
for support. West Northants Council, where careers thrive.
#J-18808-Ljbffr
16/02/2025 Job Category:
Revenues and Benefits Organisation:
West Northamptonshire Council We offer a wide range of benefits to our employees, these include: Generous annual leave entitlement
starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year. Cycle to Work
scheme. Local Government Pension Scheme plus immediate life cover
(3 times your annual salary from day one) and ill-health protection. Employee discounts
with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more. Car Lease scheme
via Tusker. Payment of professional subscription/membership
- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees. Employee Assistance Programme
- We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information. Commsave
- Free membership to Commsave Credit Union who provide a variety of savings accounts, loans, a monthly lottery draw and more! Ongoing training and development
opportunities. A variety of flexible working options
to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs). Our West Ways of Working
– We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role. Making a difference
- If you want to use your skills and experience with an organisation that is genuinely invested in making a difference, committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends, and people in your local area, then West Northamptonshire Council is the place for you. About the role
West Northamptonshire Council has been on a dynamic journey of transformation since the change to become a unitary authority in April 2021. We have an exciting opportunity in our Debt and Money Advice team as a Debt and Welfare Benefits Officer. The team offers a full range of debt and benefit support to our residents including maximising income and reducing debt and budgeting advice. Due to a recent secondment opportunity, we have a temporary post available to support the recent increase in demand due to the cost of living crisis to ensure that we can continue to deliver a valuable service to the residents of West Northamptonshire. What will you be doing?
Completing financial assessments to seek opportunities to maximise income and minimise expenditure for residents. Assisting with checking eligibility for benefits, completing forms and supporting residents with the appeals process all the way through to court representation where necessary. Exploring an extensive range of debt options for residents and supporting with executing those debt options. Negotiating and liaising with creditors. Liaising with internal and external partners to ensure full support for residents. Recording outcomes and a comprehensive account of work completed on our software system. About you
An in-depth knowledge of welfare benefits and/or debt advice casework as well as the ability to understand and explain complicated government legislation is vital to this role. Excellent communication, negotiation and advocacy skills are essential. You will also be able to demonstrate the ability to work both as part of a team and flexibly, on your own initiative. Skills and experience needed: A suitable recognised qualification in debt advice or welfare benefits or qualified by experience. A high degree of numeracy and literacy skills. Good interpersonal skills. About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council
here . We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner. If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email
careers@westnorthants.gov.uk
for support. West Northants Council, where careers thrive.
#J-18808-Ljbffr
