Dedicated Contract Manager

Job Purpose We are seeking an enthusiastic and dynamic dedicated Contract Manager for one of our exclusive client contracts in London. The candidate will require extensive experience within the security industry, corporate sector and have a natural flair for customer service to lead and elevate our standards across this contract. This is a full-time role, working Monday- Friday 9-5pm, with flexibility depending on operational requirements. The role is based from our London office in Mayfair, working alongside a fantastic, energetic team. We are offering a competitive salary and you will be entitled to 28 days holiday per annum, including bank holidays. You will also be eligible for our annual performance-based bonus upon successful completion of your 6 month probation period. Key Responsibilities Day to Day operational management of security services including out of hours visits/audits, acting as the key client contact. Report and liaise on a daily basis with the Head of Operations to ensure effective communication of all matters. Oversee recruitment for your contract, ensuring all posts are fully staffed. Oversee the development of the team including interviewing, appraisals, induction plans and staff training. Hold a high level of security knowledge and have the ability to mentor all staff and liaise with clients on all security matters. Deliver and maintain standards in alliance with the company standard operating procedures. Work closely with our dedicated control room to ensure planning and allocating resources as and when required for your contract. Adhere to all company procedures, ensuring audits are carried out and documented in line with company policy (e.g., H&S, Key Management). Manage and motivate the team to improve standards and the quality of the customer experience, focusing on outstanding customer service. Deliver, build and strengthen client relationships across your contract. Take responsibility for constructive/negative feedback, turning around any complaints and protecting the business's reputation. Apply excellent attention to detail, maintaining effective controls and implementing the necessary systems and procedures for the smooth running of your contract. Ensure all HR issues are dealt with in a timely manner and followed up using company protocols. Conduct monthly, quarterly and annual performance appraisals, setting targets for your team and ensuring each individual has their own development plan. Develop sales leads where opportunities arise - passing and working alongside commercial lead to maximise sales opportunities/strategy. Travel as and when required to conduct visit sites where the company is involved. Ensure compliance with Key Performance Indicators, requirements, minimising associated risks to the companies and to the client. Ensure Monthly and Quarterly reports are completed and shared with the client. Lead on ideas and innovation for your contract. Ensure that all incidents are managed and responded to in accordance with company policies and procedures. Provide presentations (in all forms, verbal and electronic) to service staff and clients as may be required from time to time in order to inform and educate and to maintain and provide input/databases/electronic statistics as required for inclusion in client reports. Attend company quarterly meetings as and when required. Person Specification Excellent communication skills and dynamic interpersonal skills. Experience within the security industry (3 years +), with a natural flair for customer service. Experience within a similar/contract management role. Excellent organisation skills. Proficient in Excel, PowerPoint and Adobe. Immaculate presentation. Proactive and ability to work well under pressure and problem solve. Professional, highly driven, flexible, enthusiastic, self-motivated, team player. Maintain high degree of confidentiality at all times. Valid SIA licence. 5 years of verifiable work history. What We Offer A highly competitive salary within the corporate sector. CPD - Bespoke Training, Learning and Development. Perkbox - Employee Discount Scheme. Employee Assistance Programme. Career progression and personal development with regular training opportunities. Uniform Budget. Pension Scheme. Performance Bonus. Healthcare Plan. Cycle to Work Scheme. Equal Opportunities Vigilant is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided, and any incidents reported accordingly. We are part of the Government Disability Confident Employer Scheme and are committed to offering opportunities for the disabled to join our ever-expanding workforce. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.

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