Title: Head of Professional Services / Professional Services Director
Eligibility: Must be UK-based and eligible to live and work in the UK
Salary: £90,000 - £120,000
Location: Hybrid working with 3 days in our London office (flexible based on requirements)
Benefits: Generous pension scheme, comprehensive healthcare coverage, and a dedicated training allowance
Job Title: Head of Professional Services / Professional Services Director
The Company: Join a rapidly expanding and innovative technology business recognized for its expertise in Enterprise Networks, Next Generation Security, and cutting-edge technology solutions. This is an exciting opportunity to lead a team of professionals delivering a comprehensive range of services, from network management and project implementation to EUC (End-User Computing) and voice solutions. As the Head of Professional Services or Professional Services Director, you will oversee a team that leverages industry-leading technologies, including Cisco Network Services, VMware Solutions, Cisco Voice and some Public Cloud Services
Why Choose Us?
- Cutting-Edge Technology: Be at the forefront of network technology, utilizing the latest advancements in enterprise networking and security.
- Professional Development: We offer continuous growth opportunities, including paid certifications and career progression.
- Collaborative Culture: Work in an inclusive, dynamic environment with a team of experts passionate about technology and innovation.
The Role: As the Head of Professional Services / Professional Services Director, you will lead a team of managers responsible for the delivery of high-quality network services, project management, EUC, and voice solutions. You will guide and mentor a group of technical professionals, ensuring the effective deployment of solutions and managing complex, multi-faceted projects from both a technical and project delivery perspective. You will work closely with clients, ensuring their enterprise network environments are optimized and secure while maintaining alignment with business objectives.
Key Responsibilities:
- Project Leadership: Manage the delivery of multiple workstreams, with a strong focus on the delivery of network infrastructure projects
- Leadership & Team Management: Lead and develop a team of professional services managers and engineers, fostering a high-performance, collaborative culture. Set clear goals, drive performance, and encourage professional growth.
- Service Delivery: Oversee the successful delivery of network services, EUC, and voice solutions, ensuring high-quality outcomes that meet customer expectations. Act as the senior escalation point for complex network-related issues.
- Project Management: Direct and support the management of large-scale, technical projects, ensuring timely delivery, budget adherence, and stakeholder satisfaction. Coordinate closely with cross-functional teams to achieve project goals.
- Customer Engagement: Develop and maintain strong relationships with key customers, ensuring their needs are met and exceeded. Act as a trusted advisor to help guide enterprise-level network strategies.
- Technical Excellence: Ensure the team is equipped with the latest technical knowledge and industry best practices, leveraging technologies from vendors like Cisco, VMware, Dell / EMC, Microsoft and Palo Alto
- Process Improvement: Continuously assess and improve service delivery processes, optimizing workflows and enhancing the customer experience.
Skills and Experience Required:
- Network Delivery Experiance: Strong experiance in managing teams to deliver mid to large scale Network Infrastructure projects
- Leadership Experience: Proven experience managing and leading professional services teams, with a focus on network services, project management, and client solutions.
- Technical Expertise: Experience in delivering large enterprise network environments and other infrastructure solutions is highly desirable
- Project Management: Strong project management skills, with the ability to oversee complex, multi-disciplinary projects and ensure delivery success.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
