Are you adaptable, a natural problem solver, andpassionate about providing excellent customerservice?
At Paradigm Housing Group, we put ourcustomers at the heart of everything we do. We’re looking forenthusiastic and motivated individuals to join our Customer andNeighbourhood Team on a permanent basis, working across 30 hoursper week. This is an exciting opportunity to make a real impact inour communities and help us shape the future of our services.
What You’ll BeDoing
As a Customer &Neighbourhood Officer, you’ll play a key role in deliveringoutstanding services to our customers. You’ll:
- Ensure high levels of service performance and customersatisfaction.
- Use your skills to identify whenspecialist support is needed to help customers sustain theirtenancies.
- Handle a range of day to day andmore complex cases within mixed-tenure communities, supportingcompliance and delivering tailored interventions for vulnerablecustomers.
- Be an advocate for our customers,delivering services aligned to our Customer CareStandards.
- Act as the face of our service – akey relationship builder, problem-solver, and customer servicechampion.
This is a visible andimpactful role, with plenty of opportunities to make adifference.
What’s in It forYou?
While this is a fixed-termrole, Paradigm is a large organisation undergoing excitingtransformation. This role could offer:
- Potential for the contract to be extended or madepermanent.
- A stepping stone to otheropportunities within Paradigm.
If along term role doesn’t materialise, you’ll gain valuable experienceto enhance your career prospects in this and similar fields. Manyof our talented team members started in temporary roles and havegone on to forge successful careers withus.
What We’re LookingFor
We’re seeking passionate,customer-focused individuals with:
- Astrong understanding of social housing issues and legislation ispreferable.
- Experience managing a varied anddemanding workload with a proactive approach to problemsolving.
- Advanced communication skills(written and verbal) with the ability to influenceeffectively.
- Flexibility to work across ourEast, West, and Central regions (You’ll cover a large patch in thefollowing areas: Buckinghamshire, Bedfordshire, Hertfordshire,Oxfordshire and surrounding counties, working alongside ourNeighbourhood Team across our 16,000 + properties).
- A commitment to continuous personal and professionaldevelopment.
- A full driving licence andregular access to a vehicle.
Further information
For the full job description andperson specification for the role please see the attachment at thebottom of this page. Should you have any queries about this vacancyplease email recruitment@paradigmhousing.co.uk andwe will respond as soon as possible.
As part ofour application process, we ask for a covering statement and CV sowe can assess your application against our essential and desiredcriteria as set out in the job description and personspecification. Please include in your covering statement how youmeet the criteria so we can see how well you match our requirementsand give your application the consideration it deserves.
Thank you for your interest in Paradigm HousingGroup thus far.
Shortlisting will beconducted in line with the essential and desirable criteria set outin the person specification. We reserve the right to close thisrole earlier than the published date should a suitable candidate beidentified.
