Job Summary
We are seeking a friendly and organised Dental Receptionist to join our dental practice. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our practice and enhancing patient experience.
Duties
Greet patients warmly and ensure a welcoming atmosphere.
Manage appointment scheduling, confirmations, and cancellations.
Handle patient inquiries both in person and over the phone.
Maintain accurate patient records and ensure confidentiality.
Process patient payments and manage billing inquiries.
Assist with insurance verification and claims processing.
Coordinate with dental staff to ensure seamless patient flow.
Maintain a clean and organised reception area.
Perform general administrative tasks as required.
Requirements
Previous experience in an office or administrative role is preferred.
Excellent communication skills, both verbal and written.
Strong organisational skills with attention to detail.
Proficiency in using office equipment and computer software.
Ability to multitask effectively in a fast-paced environment.
A friendly disposition with a focus on customer service.
Knowledge of dental terminology and procedures is an advantage but not essential.
If you are passionate about providing excellent service in a dental environment, we encourage you to apply for this rewarding position.
Hours
The hours are Mondays 8am-6pm, Wednesdays 8am-6pm and alternate Saturdays 8am-5pm.
Job Type: Permanent
Pay: From £11.44 per hour
Schedule:
Weekend availability
Experience:
Customer service: 1 year (required)
Work Location: In person
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