To provide a high quality reception and administration service, appropriate to that expected in a primary dental care practice at Castleforegate Dental and across all Community Dental Service (CDS) sites when requested to do so.
To support the Community Dental Service to be the best local provider of innovative, high quality and accessible services by providing a high quality, efficient and effective reception and administration service, working closely with the rest of the health and care system to improve the health of the local population.
Main duties of the job
To act as a first and central point of contact for all enquiries to the site, answering queries and providing accurate information, advice and sign posting to individuals both in person and on the telephone. To use the electronic patient record system for booking appointments, which includes making bookings for clinics at other CDS locations. To deal face to face with dental emergencies, patients experiencing dental access difficulties, and patients with special needs. To collect any NHS charges and fees along with banking of money collected and completion of documentation to comply with standing financial instructions. Training & Qualifications
Educated to NVQ Level 2 in Business Administration/Customer Service or equivalent experience. Good standard of education. Experience
Experience of dealing with a wide range of people (public/staff). Experience of using routine administrative procedures. Knowledge and Skills
Excellent interpersonal and communication skills. Good organisational skills; self-starter and able to use initiative appropriately with only limited supervision. Ability to use initiative, tact, and diplomacy when dealing with all enquiries to the service. Other
Able to meet the travel requirement of the post. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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To act as a first and central point of contact for all enquiries to the site, answering queries and providing accurate information, advice and sign posting to individuals both in person and on the telephone. To use the electronic patient record system for booking appointments, which includes making bookings for clinics at other CDS locations. To deal face to face with dental emergencies, patients experiencing dental access difficulties, and patients with special needs. To collect any NHS charges and fees along with banking of money collected and completion of documentation to comply with standing financial instructions. Training & Qualifications
Educated to NVQ Level 2 in Business Administration/Customer Service or equivalent experience. Good standard of education. Experience
Experience of dealing with a wide range of people (public/staff). Experience of using routine administrative procedures. Knowledge and Skills
Excellent interpersonal and communication skills. Good organisational skills; self-starter and able to use initiative appropriately with only limited supervision. Ability to use initiative, tact, and diplomacy when dealing with all enquiries to the service. Other
Able to meet the travel requirement of the post. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
