Maintain a professional and organised approach when greeting and attending to patients and visitors. Answer telephone calls including the emergency line and book appointments across five clinics. Produce and maintain patient files in a timely manner with attention to detail. Book and reschedule diaries often at short notice. Undertake all administrative tasks in a timely and accurate manner. Cancel and reschedule clinics often at short notice. Manage the waiting room, including greeting patients and advising them of any excessive delays. Maintain the appointment system to ensure that surgery time is utilised appropriately. Accurately prepare and maintain patient records. Prioritise workload and work proactively with the team to complete reception tasks meeting deadlines. Maintain administrative systems to ensure good working practice. Use judgemental and analytical skills to anticipate the needs of the patient. Maintain the Reception area. Make appointments and take telephone calls, interpreting the needs of both patients and clinicians. Maintain patient confidentiality at all times. Encourage and motivate other team members and support them by sharing skills and knowledge of the job. This advert closes on Thursday 2 Jan 2025. Proud member of the Disability Confident employer scheme
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