Deputy Boutique Director, Harrods

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. (Permanent, Full-Time) HOW WILL YOU MAKE AN IMPACT? As Jaeger-LeCoultre Deputy Boutique Director, you will play a key role representing the Maison, building and maintaining Boutique reputation by exceeding client expectations but also maximizing sales opportunities to reach budgets. Agile, resilient and connected, you will embrace new retail services while maintaining excellent operations standards as per Jaeger-LeCoultre policies. Last but not least, you will be responsible to foster team spirit and to oversee the team members to both exceed targets and achieve boutique KPIs. Key responsibilities: Assist the Boutique Director in achieving monthly and yearly Boutique turnover and KPI targets set by the brand. Achieving personal targets (quantitative and qualitative). Delivering a flawless in-store journey to clients, inspiring other team members. Managing and ensuring that Store Operations are perfectly followed (corporate guidelines). Ensuring highest level of service to After Sales Clients. Managing complaints proactively. Boutique Management and team leadership: Driving, monitoring and reporting performances of the boutique and each team member with boutique routines such as Morning briefs and Coaching sessions. Ensuring that store operations and all store procedures are perfectly followed to enable the team to perform at their very best on the shop floor. Providing training plan and career path to your team to ensure highest level of motivations. Acting as a business enabler for the boutique team to grow and engage VVIC clients database. Retail and Service Excellence: Ensuring that the “Selling Ceremony” is respected by all team members while delivering a flawless in-store journey to clients, while providing best possible clienteling activations. Anticipating clients’ specific needs. Striving to achieve 100% in Mystery shopping result for the Boutique team. Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods and beyond). Ensuring impeccable grooming standards according to guidelines. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Solid experience in Luxury Goods Retail. Previous experience in managing a team. Complete understanding of KPI management. Very good general education, sense for etiquette and presentation. Strong sense of luxury service, aesthetics and proactive approach. Very good interpersonal competences and ability to interact with international clientele. Able to develop a network. Very good organisational skills, at ease with performance management and analytical tools. Excellent communication skills. Fluent in English and another language is a plus. Passion for watches and luxury goods. WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. • We value freedom, collegiality, loyalty, and solidarity. • We foster empathy, curiosity, courage, humility, and integrity. • We care for the world we live in. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call. 2nd Stage – Interview with the Sales Manager and Head of Marketing and Communications. 3rd Stage – Interview with the Human Resources Manager. LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE:

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