Deputy Director of Remote Clinical Care

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Full time
Location: London
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Job summary

Are you a highly skilled, experienced digitally motivated clinician seeking a new challenge? The Trust is delighted to offer this fantastic opportunity.

We are seeking an exceptional candidate, passionate about remote clinical care and defining levels of clinical practice that digital solutions complement, providing strong, visible leadership, with a track record of working with a wide range of partner agencies. Innovative and dynamic in their approach, the postholder will be skilled at building relationships at all levels and support/motivate staff in this complex and demanding field of practice.

We are continuously evolving our clinical model and are at the leading edge of pre-hospital urgent & emergency care. This requires a driven & inspirational clinical registrant with a proven track record of providing progressive/innovative digital clinical leadership. The postholder will be motivated to work in a national organisation whose ambition is to provide the highest quality of care to the population of Wales.

Working with the Executive Director of Quality & Nursing (EDQN) to provide board level assurance that services are being delivered in accordance with the relevant legislation and professional requirements. The ability to demonstrate high level of interpersonal/communication skills, including the application of tact & diplomacy in challenging situations is essential for this role.

Main duties of the job

Ensure the highest quality of patient care via strategic leadership, evidence-based policy development & the implementation of clinical excellence culture throughout the organisation. Accountable for achieving high-quality care for patients in non-face-to-face/remote environments, ensuring effective clinical practice at the top of licence for Enhanced and Advanced Practice, engaging directly on behalf of the Trust with health & care system partner organisations to achieve Welsh Government prudent care. Drive transformation & service change to enhance patient experience & outcomes, contribute to improved population health & optimise efficiency across NHS Wales as an integrated health system. Provide clinical leadership to enable the integration of the Trust 999 & 111 Wales remote clinical consultation, assessment & advice services. Contributing & advising on the strategic leadership of the Trust through the reporting of progress against clinical objectives, professional leadership & consultation. Play a significant role in ensuring that governance systems function effectively, the role is required to Chair internal & external meetings & have oversight of key systems/processes relating to clinical practice & professional activities which support Trust governance. Provide professional leadership to all registered & non-registered clinicians working in remote clinical care settings. Lead the organisation's activities in advancing patient care & the professional agenda.

About us

Remarkable People

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

Job description

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualifications & Knowledge

Essential

Registered clinician with the Health and Care Professions Council (HCPC) or Nursing and Midwifery Council (NMC). Master's Degree in relevant field, or equivalent experience. Evidence of ongoing continuous professional development. Advanced specialist knowledge across leadership, service development, clinical, and quality domains. Experience

Essential

Demonstrable achievement in influencing colleagues to deliver targets and maintain performance. Demonstrable achievement in advancing and developing clinical services in the urgent and emergency care setting. Demonstrable ability to delegate clinical and other tasks, set objectives and monitor outcome. Able to lead transformational change across professional and organisational boundaries. Evidence of service development and organisational change through redesign. Evidence of performance improvement techniques. Evidence of chairing meetings, organising committee work programmes, and projects. Dealing with emotional and distressing situations. Role modelling professional conduct, openness, and inclusion. Encouraging innovative thinking in self and others. Working under pressure, demonstrating resilience, confidence, and self-belief in these situations. Meeting tough deadlines and managing conflicting priorities. Working on own initiative to deliver Trust Policies and guidelines. Adapting leadership style and communication style to suit the situation and person(s). Demonstrating a commitment to the values and principles of a public service - health and social care in particular. Writing concise reports. Problem solving on own initiative and effective working without supervision. Desirable

Able to demonstrate clinical work in a variety of practice settings, e.g. remote care. Appreciation of wider healthcare management. Skills and Attributes

Essential

In-depth knowledge of developing patient pathways. Understands approaches to continuous quality improvement. Understanding of the NHS, infrastructure, NHS Policy, and context. Understanding of the NHS Safety and Quality agenda. Proven track record in developing clinical policy and procedure. Able to communicate effectively with patients and explain healthcare choices simply and clearly. Able to engage effectively with staff and stakeholders in complex and sensitive environments. Good presentation skills. Standard Keyboard skills. Ability to interpret data, contribute to strategy, policy, and procedures, and develop performance action plan. Ability to translate strategic goals into effective and achievable operational plans and capable of monitoring their progress and outcomes. Ability to plan and organise a range of complex activities, which require the formulation and adjustment of plans or strategies. Ability to lead, motivate and inspire others. Demonstrates a working knowledge of current employment legislation. Highly developed negotiating and influencing skills at a senior level. Highly developed communication skills, both verbal and written. Ability to assess risks, anticipate difficulties and successfully address them. Proficient in MS Office based programmes. Demonstrates resilience, confidence, and self-belief when under pressure. Demonstrates self-awareness which includes awareness of impact on others. Committed to promoting diversity and awareness of equal opportunities. Able to produce results to deadlines and work under pressure. Strong analytic and critical reasoning skills in order to identify and initiate resource and quality of service improvements across a number of sites which are key to the success of delivery. Ability to think creatively and display an innovative approach to identifying and implementing solutions to further enhance the delivery of services. Ability to handle detail within strategic plans and make informed decisions and judgements involving highly complex facts or situations requiring analysis or comparison of a range of options. Able to lead and work effectively within a team. Desirable

Welsh Language Skills. Understanding of Ambulance Service policies, procedures, and strategy and of broader NHS/ambulance sector issues. Other

Essential

Satisfactory Enhanced Disclosure and Barring Service clearance including Adults and Children's Barred List check. Able to work on own initiative to Trust and national policies and guidelines. Able to be flexible - across geographical areas and work hours. Demonstrates flexibility. Self-awareness. Resilient, confident and possesses a belief in self. Professional and business-like. Demonstrates emotional intelligence. Innovative and creative. Demonstrates integrity through values and principles. Possesses a strong positive leadership style. Committed to diversity, difference, and equality. Demonstrate commitment to the values and principles of public service - health and social care in particular.

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