Deputy General Manager

We have a fantastic opportunity for a Deputy General Manager to join the team at NYX London Holborn. NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers) is a diverse bunch of vibrant people, who are on a mission to make NYX the first choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UK&I portfolio. As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with exceptional people skills, who is great at getting the best out of their team and has experience in a similar role in the luxury or Lifestyle hotel market ideally within London. Key responsibilities of the Deputy General Manager: Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys. Lead from the front and get stuck in – you’re the face of the hotel operation! Lead and inspire the Operational Heads of departments. Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their careers. Collaborate with your local HR team to host engaging activities for your team. Host weekly operations meetings to discuss events and groups. Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback and customer feedback. Work with the Financial Controller/Accounts Manager and General Manager to produce an annual finance budget, control costs to deliver positive results. Actively participate in the Revenue Management process to ensure outperformance of the market against the hotel's competitive set. Proactively encourage development and motivation for self and others. Work with the Sales Team in identifying, communicating and supporting all sales leads. Work with the Marketing Team on Social Media engagement activities; proactively driving marketing and social media initiatives amongst the wider team to increase sales and overall customer engagement. Management of the safety policy and fire register. Ensure maintenance of the building is of a high standard at all times. Promote and participate in employee engagement activities to create a positive working environment and promote a Diverse & Inclusive culture. Take day to day control of all Operational Departments, leading by example with a hands-on approach. Work with the Management Team to set realistic and achievable departmental targets to drive revenue and achieve Company KPIs. Lead the appraisal process with Managers and ensure PDP plans are active and lived. Drive and nurture adaptability in a changing business environment; encourage proactive problem solving. Why come join us as Deputy General Manager? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued. It’s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality. Our Story Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years; there’s never been a more exciting time to join us! Some of the perks you could enjoy include: Bonus scheme: based on our business and your personal performances. Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of! Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops. Free hot meals whilst on duty. Talent referral scheme: earn yourself a bonus for recommending a friend to join us. We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration. The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.

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