Reports to:
Housing Services Manager Direct Reportees:
Y/N (If yes number: 6) Flexibility for home working:
Y/N Budget responsibilities:
Y/N Key Responsibilities
Operational
Support development of systems, procedures and structures of the accommodation service. Maintain effective multi-agency operational and strategic links, particularly with external agencies and commissioners. Work collaboratively with other managers/departments and actively contribute to the implementation and delivery of services. Lead on referrals, assess the suitability of the service for prospective clients, and facilitate a welcoming move-in process. Financial Management
Assist the manager in the setting and monitoring of annual budgets, ensuring financial robustness while maximizing opportunities for personalized support to clients. Provide clear financial information to residents to promote healthy budgeting and financial inclusion, supporting the payment of accommodation costs and service charge. Ensure the swift completion and new letting of voids to minimize associated loss of income. People Management
Ensure staff are well trained and supported to work to their full potential. Provide regular staff supervision and team meetings. Develop a strong team spirit to provide a cohesive and consistent service. Foster personal growth and the development of specialist skills/expertise. Provide consistent staff cover through fair staff rotas and an adequate supply of relief workers. Living Environment
Maintain the quality of the living environment by ensuring the premises are safe, clean, and in a good state of repair, rectifying any issues promptly. Develop effective systems for working with clients to ensure their individual units of accommodation are kept in safe and reasonable condition balanced with their need for privacy and dignity. Contribute to the development of planned and cyclical maintenance plans. Housing Management
Develop and implement project housing management policies and procedures compliant with legislation and best practice. Ensure residents fully understand the agreements they have entered into and the housing management policies. Assist with meeting Health and Safety requirements throughout the service. Compliance with Organisational Policies and Regulatory Requirements
Abide by the company's policies and procedures and regulatory requirements at all times. Ensure all service policies and procedures are regularly reviewed and well embedded. Play an active part in the development and implementation of organisational-wide policies and procedures. Equality and Diversity
Promote and embed a proactive approach to equality and diversity. Participate in equalities impact assessment and review as required. General
Maintain personal development including participation in performance reviews and training. Undertake any other reasonable duties required by the management team. Maintain at all times the ethos of the company. Specification
Knowledge and Experience
Good knowledge of welfare benefits, financial inclusion, housing and homelessness law and policy relevant to homelessness. Experience of delivering support to vulnerable people including those with complex and enduring needs. Good knowledge of alcohol, drugs and issues around addiction and relapse management as well as harm reduction. Experience of multi-agency working and influencing key stakeholders. Good knowledge of mental health, personality disorders, and dual diagnosis. Good knowledge of effective housing management and buildings maintenance. Skills and Abilities
The ability to enable staff to motivate and inspire clients to make positive life changes. Commitment to and good understanding of equality and diversity. The ability to forge effective working relationships within a staff team. Ability to communicate with a wide range of people using excellent active listening skills to form healthy and constructive relationships. Good computer literacy skills and ability to make effective use of systems.
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Housing Services Manager Direct Reportees:
Y/N (If yes number: 6) Flexibility for home working:
Y/N Budget responsibilities:
Y/N Key Responsibilities
Operational
Support development of systems, procedures and structures of the accommodation service. Maintain effective multi-agency operational and strategic links, particularly with external agencies and commissioners. Work collaboratively with other managers/departments and actively contribute to the implementation and delivery of services. Lead on referrals, assess the suitability of the service for prospective clients, and facilitate a welcoming move-in process. Financial Management
Assist the manager in the setting and monitoring of annual budgets, ensuring financial robustness while maximizing opportunities for personalized support to clients. Provide clear financial information to residents to promote healthy budgeting and financial inclusion, supporting the payment of accommodation costs and service charge. Ensure the swift completion and new letting of voids to minimize associated loss of income. People Management
Ensure staff are well trained and supported to work to their full potential. Provide regular staff supervision and team meetings. Develop a strong team spirit to provide a cohesive and consistent service. Foster personal growth and the development of specialist skills/expertise. Provide consistent staff cover through fair staff rotas and an adequate supply of relief workers. Living Environment
Maintain the quality of the living environment by ensuring the premises are safe, clean, and in a good state of repair, rectifying any issues promptly. Develop effective systems for working with clients to ensure their individual units of accommodation are kept in safe and reasonable condition balanced with their need for privacy and dignity. Contribute to the development of planned and cyclical maintenance plans. Housing Management
Develop and implement project housing management policies and procedures compliant with legislation and best practice. Ensure residents fully understand the agreements they have entered into and the housing management policies. Assist with meeting Health and Safety requirements throughout the service. Compliance with Organisational Policies and Regulatory Requirements
Abide by the company's policies and procedures and regulatory requirements at all times. Ensure all service policies and procedures are regularly reviewed and well embedded. Play an active part in the development and implementation of organisational-wide policies and procedures. Equality and Diversity
Promote and embed a proactive approach to equality and diversity. Participate in equalities impact assessment and review as required. General
Maintain personal development including participation in performance reviews and training. Undertake any other reasonable duties required by the management team. Maintain at all times the ethos of the company. Specification
Knowledge and Experience
Good knowledge of welfare benefits, financial inclusion, housing and homelessness law and policy relevant to homelessness. Experience of delivering support to vulnerable people including those with complex and enduring needs. Good knowledge of alcohol, drugs and issues around addiction and relapse management as well as harm reduction. Experience of multi-agency working and influencing key stakeholders. Good knowledge of mental health, personality disorders, and dual diagnosis. Good knowledge of effective housing management and buildings maintenance. Skills and Abilities
The ability to enable staff to motivate and inspire clients to make positive life changes. Commitment to and good understanding of equality and diversity. The ability to forge effective working relationships within a staff team. Ability to communicate with a wide range of people using excellent active listening skills to form healthy and constructive relationships. Good computer literacy skills and ability to make effective use of systems.
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