Deputy Operations Director - Waste - Bristol
The Deputy Operations Director (DOD) is accountable for leading an allocated area, deputising for the Operations Director and understanding operational programmes, projects, and assignments. The DOD is responsible for monitoring the operations of the service, ensuring compliance with all legislation, regulations, and financial and budgetary parameters for their allocated area. The role ensures that operations meet service goals and contractual key measures in line with customer expectations. The role requires the post holder to challenge existing practices in order to improve overall customer service whilst seeking value for money and long-term economic benefits to the business. Key Accountabilities: Day-to-day delivery of the service for an allocated business area, including people management, budget management, and operational planning to deliver Key Performance Targets (KPIs). Promoting a culture of safety and continuous improvement, ensuring that the service is innovative and enhances the Waste and Resource service to customers. Maintaining compliance with all legislation in your operational area. Leading and managing relationships with other departments and stakeholders to ensure delivery of a great customer experience. Developing, reviewing, and implementing operational policies and procedures. Ensuring that all management systems are effectively organised and operated to deliver a productive service with accurate management information. Leading allocated projects as directed, including due diligence, pricing analysis, and the management and implementation of new service systems or practices. Ensuring systems and processes are in place to monitor and track customer feedback and queries, resolving them appropriately. Ensuring compliance with Health & Safety and environmental regulations. Delivering the objectives, vision, and values of the company through a motivated workforce. Preparation of annual budgets, ensuring services are delivered within budget and all financial targets are met. Leading and managing the operational team in line with HR and operational policies. Actively promoting and embedding Equality, Diversity, and Inclusion (EDI) initiatives. General Accountabilities: The post holder is responsible for maintaining a safe working environment and ensuring safe working practices are adopted by employees. Working in compliance with the Codes of Conduct, Regulations, and policies of Bristol Waste Company. Contributing to the continual improvement of our Integrated Management System (IMS) and service delivery. Essential Requirements, Qualifications, Skills, and Abilities: Proven leadership abilities, inspiring and developing others. Proven experience in delivering services and achieving key results. Excellent communication and interpersonal skills. Experience in managing complex employee relations and working with trade unions. Excellent literacy & analytical skills. Experience of delivering change programmes. Project management capability. Robust understanding of finance and budgeting. Good knowledge of environmental and health and safety legislation. Waste management experience and knowledge of applicable law. Senior management experience in the waste and resource management field. Stakeholder management skills. People management experience. Financial management skills. Team working ability. Desirable Requirements, Qualifications, Skills, and Abilities: Educated to degree level. Local government experience. CPC transport operations qualification. IOSH Managing Safely / NEBOSH Certificate or relevant experience. Supervisory / management qualification. Union negotiation skills at a senior level.
#J-18808-Ljbffr
The Deputy Operations Director (DOD) is accountable for leading an allocated area, deputising for the Operations Director and understanding operational programmes, projects, and assignments. The DOD is responsible for monitoring the operations of the service, ensuring compliance with all legislation, regulations, and financial and budgetary parameters for their allocated area. The role ensures that operations meet service goals and contractual key measures in line with customer expectations. The role requires the post holder to challenge existing practices in order to improve overall customer service whilst seeking value for money and long-term economic benefits to the business. Key Accountabilities: Day-to-day delivery of the service for an allocated business area, including people management, budget management, and operational planning to deliver Key Performance Targets (KPIs). Promoting a culture of safety and continuous improvement, ensuring that the service is innovative and enhances the Waste and Resource service to customers. Maintaining compliance with all legislation in your operational area. Leading and managing relationships with other departments and stakeholders to ensure delivery of a great customer experience. Developing, reviewing, and implementing operational policies and procedures. Ensuring that all management systems are effectively organised and operated to deliver a productive service with accurate management information. Leading allocated projects as directed, including due diligence, pricing analysis, and the management and implementation of new service systems or practices. Ensuring systems and processes are in place to monitor and track customer feedback and queries, resolving them appropriately. Ensuring compliance with Health & Safety and environmental regulations. Delivering the objectives, vision, and values of the company through a motivated workforce. Preparation of annual budgets, ensuring services are delivered within budget and all financial targets are met. Leading and managing the operational team in line with HR and operational policies. Actively promoting and embedding Equality, Diversity, and Inclusion (EDI) initiatives. General Accountabilities: The post holder is responsible for maintaining a safe working environment and ensuring safe working practices are adopted by employees. Working in compliance with the Codes of Conduct, Regulations, and policies of Bristol Waste Company. Contributing to the continual improvement of our Integrated Management System (IMS) and service delivery. Essential Requirements, Qualifications, Skills, and Abilities: Proven leadership abilities, inspiring and developing others. Proven experience in delivering services and achieving key results. Excellent communication and interpersonal skills. Experience in managing complex employee relations and working with trade unions. Excellent literacy & analytical skills. Experience of delivering change programmes. Project management capability. Robust understanding of finance and budgeting. Good knowledge of environmental and health and safety legislation. Waste management experience and knowledge of applicable law. Senior management experience in the waste and resource management field. Stakeholder management skills. People management experience. Financial management skills. Team working ability. Desirable Requirements, Qualifications, Skills, and Abilities: Educated to degree level. Local government experience. CPC transport operations qualification. IOSH Managing Safely / NEBOSH Certificate or relevant experience. Supervisory / management qualification. Union negotiation skills at a senior level.
#J-18808-Ljbffr
