Main area: Abdominal Surgery & Medicine - Gastroenterology
Grade Band: 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 279-6710068-JAN25
Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Royal Sussex County Hospital
Town: Brighton
Salary: £29,970 - £36,483 Per annum
Salary period: Yearly
Closing: 02/02/2025 23:59
Deputy Patient Access Manager - Gastro/Endoscopy and Admin Support
Band 5
About our Trust At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years. Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs, including our Wellbeing Programme for staff, which is extensive and designed to support you when you need it, including flexible working to support work-life balance. Job overview
The Gastroenterology and Screening Directorate are looking for a Deputy Patient Access Manager to assist in delivering a high quality, effective, and flexible administrative service supporting the current Patient Access Manager. This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Criminal Records Bureau to check for any previous criminal spent and unspent convictions, reprimands, and cautions. Main duties of the job
Key duties include: Ensuring the flow of patients into available clinics and theatre slots. Managing outpatient and inpatient waiting lists. Dealing with peaks in activity by supporting the allocation of extra capacity clinics. Supporting the Patient Access Manager in identifying capacity issues affecting performance. Ensuring appropriate ratios of new and follow-up clinic slots to meet demand. Providing a point of contact for patients, relatives, and GPs with unresolved queries. Collecting data to support the delivery of statistical reports. Person specification
Degree/Diploma in Business Administration or equivalent experience. Significant experience in NHS administrative roles in a management capacity. Knowledge of national and local policies relating to patient access. Ability to maintain composure during extreme pressure. Important information for applicants
Flexible Working:
If you would like to explore potential options regarding flexible working, please speak with the appropriate recruiting/line manager. DBS Checks:
We undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. Closing adverts early:
Please apply as early as possible for this role. We may close adverts earlier than specified if we receive a high volume of applications. Further Information:
For help with the application process for non-medical vacancies, please contact the Resourcing Team by Email: uhsussex.non-medicalvacancies@nhs.net
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Band 5
About our Trust At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years. Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs, including our Wellbeing Programme for staff, which is extensive and designed to support you when you need it, including flexible working to support work-life balance. Job overview
The Gastroenterology and Screening Directorate are looking for a Deputy Patient Access Manager to assist in delivering a high quality, effective, and flexible administrative service supporting the current Patient Access Manager. This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Criminal Records Bureau to check for any previous criminal spent and unspent convictions, reprimands, and cautions. Main duties of the job
Key duties include: Ensuring the flow of patients into available clinics and theatre slots. Managing outpatient and inpatient waiting lists. Dealing with peaks in activity by supporting the allocation of extra capacity clinics. Supporting the Patient Access Manager in identifying capacity issues affecting performance. Ensuring appropriate ratios of new and follow-up clinic slots to meet demand. Providing a point of contact for patients, relatives, and GPs with unresolved queries. Collecting data to support the delivery of statistical reports. Person specification
Degree/Diploma in Business Administration or equivalent experience. Significant experience in NHS administrative roles in a management capacity. Knowledge of national and local policies relating to patient access. Ability to maintain composure during extreme pressure. Important information for applicants
Flexible Working:
If you would like to explore potential options regarding flexible working, please speak with the appropriate recruiting/line manager. DBS Checks:
We undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. Closing adverts early:
Please apply as early as possible for this role. We may close adverts earlier than specified if we receive a high volume of applications. Further Information:
For help with the application process for non-medical vacancies, please contact the Resourcing Team by Email: uhsussex.non-medicalvacancies@nhs.net
#J-18808-Ljbffr
