Deputy Patient Access Manager - Gastro/Endoscopy and Admin Support
University Hospitals Sussex NHS Foundation Trust (279)
The Gastroenterology and Screening Directorate are looking for a Deputy Patient Access Manager to assist in delivering a high quality, effective and flexible administrative service supporting the current Patient Access Manager. Appointment to this role will commence at the lowest salary point unless confirmed otherwise by HR Employment Services. We may also use this advert to build our Bank staff. If you are unsuccessful at interview for a substantive role but meet the standard University Hospitals Sussex, you may be offered a bank post. If this post attracts sufficient interest before the closing date, we may decide to close this vacancy at an earlier date, so an early application is advised. Main duties of the job
Working in collaboration with others, key targets for the postholder will be to play an active role meeting key performance targets for the trust and ensuring patients have a smooth pathway through the services. This role is a key member of the Directorate's management team, working towards the achievement of key patient access targets for the Directorate. Work will focus on ensuring the flow of patients into available clinics and theatre slots, dealing with peaks in activity, ensuring the ratio of new and follow up clinic slots is appropriate to meet demand. This role also includes administrative tasks relating to governance support for meetings. The post-holder will be a conveyor of information between the Directorate and the booking hub, making recommendations on a regular basis to the Directorate Manager and Clinical Leads to enable them to respond to demand and capacity issues in a timely way. This role would be ideal for a highly motivated and experienced administration manager with a track record of analysing complex administration processing problems and successfully implementing solutions within an operational service environment. Job responsibilities
Ensuring the flow of patients into available clinics and theatre slots by setting up accurate templates. Managing outpatient and inpatient waiting lists (both referral to treatment RTT and non RTT patients) on behalf of the Directorate Managers, avoiding backlog through proactive management and opening of clinic and theatre list availability. Dealing with peaks in activity by supporting the allocation of extra capacity clinics. Supporting the Patient Access Manager in the early identification of capacity issues affecting performance of 18 weeks, 2 week wait and other referral to treatment standards. Ensuring the ratio of new and follow up clinic slots is appropriate to meet demand. Ensuring patients are booked within breach date. Along with the Patient Access Manager, being the main conveyor of information between the Directorate and the booking hub to facilitate the smooth management of patient groups. Working closely with the Patient Access Manager, validation team, relevant booking colleagues, and clinicians to ensure all data entries on PAS correctly reflect the patients RTT status data accuracy. Working with clinical teams to ensure they fully understand the requirements of the Patient Access Policy. Providing a point of contact for patients, relatives, and GPs with queries that cannot be resolved by our booking teams. Providing information to support the Patient Access Manager for recommendations to the Directorate Manager and Clinical Leads. Providing cover to support the Patient Access Manager in daily management of local non-centralised administration staff. Collecting data to support the delivery of statistical reports by the Patient Access Manager. Working with the Patient Access Manager in developing, supporting, improving, amending and undertaking rota administration and co-ordination for the Directorate. The post holder will be accountable for all day-to-day issues relating to patient access management, for the designated services on behalf of the Directorate. Person Specification
Degree/Diploma in Business Administration or equivalent experience. Significant experience of working in the NHS in administrative or clerical roles in a management capacity. Knowledge of national and local policies and targets relating to patient access, waiting times, booking, and choice. Ability to maintain composure during times of extreme pressure. Equality, Diversity, and Inclusion
Evidence of having championed diversity in previous roles. Evidence of having undertaken own development to improve understanding of equalities issues. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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University Hospitals Sussex NHS Foundation Trust (279)
The Gastroenterology and Screening Directorate are looking for a Deputy Patient Access Manager to assist in delivering a high quality, effective and flexible administrative service supporting the current Patient Access Manager. Appointment to this role will commence at the lowest salary point unless confirmed otherwise by HR Employment Services. We may also use this advert to build our Bank staff. If you are unsuccessful at interview for a substantive role but meet the standard University Hospitals Sussex, you may be offered a bank post. If this post attracts sufficient interest before the closing date, we may decide to close this vacancy at an earlier date, so an early application is advised. Main duties of the job
Working in collaboration with others, key targets for the postholder will be to play an active role meeting key performance targets for the trust and ensuring patients have a smooth pathway through the services. This role is a key member of the Directorate's management team, working towards the achievement of key patient access targets for the Directorate. Work will focus on ensuring the flow of patients into available clinics and theatre slots, dealing with peaks in activity, ensuring the ratio of new and follow up clinic slots is appropriate to meet demand. This role also includes administrative tasks relating to governance support for meetings. The post-holder will be a conveyor of information between the Directorate and the booking hub, making recommendations on a regular basis to the Directorate Manager and Clinical Leads to enable them to respond to demand and capacity issues in a timely way. This role would be ideal for a highly motivated and experienced administration manager with a track record of analysing complex administration processing problems and successfully implementing solutions within an operational service environment. Job responsibilities
Ensuring the flow of patients into available clinics and theatre slots by setting up accurate templates. Managing outpatient and inpatient waiting lists (both referral to treatment RTT and non RTT patients) on behalf of the Directorate Managers, avoiding backlog through proactive management and opening of clinic and theatre list availability. Dealing with peaks in activity by supporting the allocation of extra capacity clinics. Supporting the Patient Access Manager in the early identification of capacity issues affecting performance of 18 weeks, 2 week wait and other referral to treatment standards. Ensuring the ratio of new and follow up clinic slots is appropriate to meet demand. Ensuring patients are booked within breach date. Along with the Patient Access Manager, being the main conveyor of information between the Directorate and the booking hub to facilitate the smooth management of patient groups. Working closely with the Patient Access Manager, validation team, relevant booking colleagues, and clinicians to ensure all data entries on PAS correctly reflect the patients RTT status data accuracy. Working with clinical teams to ensure they fully understand the requirements of the Patient Access Policy. Providing a point of contact for patients, relatives, and GPs with queries that cannot be resolved by our booking teams. Providing information to support the Patient Access Manager for recommendations to the Directorate Manager and Clinical Leads. Providing cover to support the Patient Access Manager in daily management of local non-centralised administration staff. Collecting data to support the delivery of statistical reports by the Patient Access Manager. Working with the Patient Access Manager in developing, supporting, improving, amending and undertaking rota administration and co-ordination for the Directorate. The post holder will be accountable for all day-to-day issues relating to patient access management, for the designated services on behalf of the Directorate. Person Specification
Degree/Diploma in Business Administration or equivalent experience. Significant experience of working in the NHS in administrative or clerical roles in a management capacity. Knowledge of national and local policies and targets relating to patient access, waiting times, booking, and choice. Ability to maintain composure during times of extreme pressure. Equality, Diversity, and Inclusion
Evidence of having championed diversity in previous roles. Evidence of having undertaken own development to improve understanding of equalities issues. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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