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Deputy Practice Manager Forest View Health, Treorchy
Client:
GP Practice in Wales Location:
Treorchy, United Kingdom Job Category:
- EU work permit required:
Yes Job Reference:
8bd32ac6d45a Job Views:
9 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
Job summary Forest View Medical Centre is looking for an enthusiastic and motivated individual to join our management team as Assistant Practice Manager. Working full time, across 3 sites, the ideal candidate will have had managerial experience in the healthcare sector or similar patient, customer-facing industries. The successful candidate will have excellent interpersonal and leadership skills, be team-focused, compassionate, and will foster excellent team working and share our values and ethos. Training and mentorship in the role will be provided. Main duties of the job To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with HEIW regulations. About us We are a patient-focused team committed to delivering excellent care to our list size of circa 16,000 patients. A friendly and supportive training practice, with 6 GP Partners, 8 Salaried GPs, 4 Nurses, 3 Health Care Assistants, a Mental Health Practitioner, and 2 Pharmacists - we deliver care using a multi-disciplinary approach. The practice operates across 3 sites in Treorchy and Tre Herbert within the North Rhondda Cluster and actively participates in local initiatives to promote a healthy lifestyle. The practice is keen to support the professional development of individuals and recognises the need to offer opportunities for learning for both clinical and non-clinical staff. Job Responsibilities
The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure Overseeing the administrative elements of QIF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with HEIW regulations and standards Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Acting as the lead for recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, always ensuring IT security and IG compliance and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites Guiding staff and developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice Marketing the practice appropriately to ensure patient population is stable or increasing Managing contracts for and highlighting issues with services, cleaning, gardening, window cleaning etc. Guiding the team to reach QIF targets (supported by the nursing and administrative leads) Ensuring the staff implement the practice-wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders Secondary Responsibilities Deputise for the Practice Manager Lead the management of the Patient Participation Group Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Support the overall practice clinical governance framework, submitting reports for enhanced services and other reporting requirements Guide the team to reach QIF targets, supported by the nursing and administrative leads Brief clinicians on performance levels, advising actions to ensure high achievement across all QIF areas Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme, in conjunction with the lead nurse Support the Practice Manager in the reviewing and updating of practice policies and procedures Support the practice and management team with continuous improvement and change initiatives Person Specification
Qualifications Essential Good standard of education with excellent literacy and numeracy skills. Educated to A-level/equivalent or higher with relevant experience. Desirable Leadership and/or management qualification. AMSPAR qualification. Experience Essential Experience of working with the general public. Experience of working in a healthcare/retail/service-based setting. Desirable Experience of managing multidisciplinary teams. Experience of performance management, including appraisal writing, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. NHS/Primary Care general practice experience. Relevant health and safety experience. ADDITIONAL CRITERIA Essential Ability to recognise opportunities to enhance service delivery. Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Excellent leadership skills. Strategic thinker and negotiator. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Proven problem solving and analytical skills. Ability to implement and embed policy and procedure. Ability to motivate and train staff. Desirable EMIS user skills.
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Client:
GP Practice in Wales Location:
Treorchy, United Kingdom Job Category:
- EU work permit required:
Yes Job Reference:
8bd32ac6d45a Job Views:
9 Posted:
23.01.2025 Expiry Date:
09.03.2025 Job Description:
Job summary Forest View Medical Centre is looking for an enthusiastic and motivated individual to join our management team as Assistant Practice Manager. Working full time, across 3 sites, the ideal candidate will have had managerial experience in the healthcare sector or similar patient, customer-facing industries. The successful candidate will have excellent interpersonal and leadership skills, be team-focused, compassionate, and will foster excellent team working and share our values and ethos. Training and mentorship in the role will be provided. Main duties of the job To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with HEIW regulations. About us We are a patient-focused team committed to delivering excellent care to our list size of circa 16,000 patients. A friendly and supportive training practice, with 6 GP Partners, 8 Salaried GPs, 4 Nurses, 3 Health Care Assistants, a Mental Health Practitioner, and 2 Pharmacists - we deliver care using a multi-disciplinary approach. The practice operates across 3 sites in Treorchy and Tre Herbert within the North Rhondda Cluster and actively participates in local initiatives to promote a healthy lifestyle. The practice is keen to support the professional development of individuals and recognises the need to offer opportunities for learning for both clinical and non-clinical staff. Job Responsibilities
The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure Overseeing the administrative elements of QIF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with HEIW regulations and standards Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Acting as the lead for recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, always ensuring IT security and IG compliance and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites Guiding staff and developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice Marketing the practice appropriately to ensure patient population is stable or increasing Managing contracts for and highlighting issues with services, cleaning, gardening, window cleaning etc. Guiding the team to reach QIF targets (supported by the nursing and administrative leads) Ensuring the staff implement the practice-wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders Secondary Responsibilities Deputise for the Practice Manager Lead the management of the Patient Participation Group Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required Monitor and disseminate information on safety alerts and other pertinent information Support the overall practice clinical governance framework, submitting reports for enhanced services and other reporting requirements Guide the team to reach QIF targets, supported by the nursing and administrative leads Brief clinicians on performance levels, advising actions to ensure high achievement across all QIF areas Maintain the significant event database, providing advice to staff and briefing the team at meetings as required Identify trends and devise solutions to reduce risk and repeated occurrences of significant events Develop, implement and embed the practice audit programme, in conjunction with the lead nurse Support the Practice Manager in the reviewing and updating of practice policies and procedures Support the practice and management team with continuous improvement and change initiatives Person Specification
Qualifications Essential Good standard of education with excellent literacy and numeracy skills. Educated to A-level/equivalent or higher with relevant experience. Desirable Leadership and/or management qualification. AMSPAR qualification. Experience Essential Experience of working with the general public. Experience of working in a healthcare/retail/service-based setting. Desirable Experience of managing multidisciplinary teams. Experience of performance management, including appraisal writing, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. NHS/Primary Care general practice experience. Relevant health and safety experience. ADDITIONAL CRITERIA Essential Ability to recognise opportunities to enhance service delivery. Excellent communication skills (written, oral and presenting). Strong IT skills (generic). Excellent leadership skills. Strategic thinker and negotiator. Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment. Effective time management (planning and organising). Ability to network and build relationships. Proven problem solving and analytical skills. Ability to implement and embed policy and procedure. Ability to motivate and train staff. Desirable EMIS user skills.
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