Deputy Practice Manager, Uxbridge

The role of Deputy Practice Manager requires a self-motivated, innovative and dynamic individual to take ownership of the efficient day-to-day running of the service, supporting the Practice Manager and lead GP to deliver the objectives of the practice. The successful candidate will have demonstrable experience in a fast-paced primary care environment, excellent people management and IT skills and a strong understanding of the management of primary care finances. Main duties of the job Proactive financial approach which includes financial reconciliation and monthly report creation of the practices income and expenses using Xero software Payroll and pension submission. Performing monthly, quarterly and yearly claims of reimbursables and credit control activities along with management of petty cash. Responsibility for purchasing medical and non-medical supplies within set budget and Purchase Order creation. Line management of the clinical and non-clinical staff Proactively engaging with the work needed to ensure that all contractual outcomes are achieved including running searches Dealing with patient complaints in line with PHSO guidelines Dealing with reception queries and premises issues Undertaking recruitment Responsibility for the production of the clinical and non-clinical rotas and implementation of these. Recording sickness absence and undertaking return to work interviews Undertaking staff appraisals Optimising retention of the team, consider wellbeing of the team and support to improve team cohesiveness Reviewing, actioning (after discussion with the Lead GP) and recording annual leave and study leave requests from the clinical & non-clinical team using Clarity TeamNet Overseeing and ensuring that all workflow tasks on the EMIS system are dealt with in a timely manner by means of appropriate delegation and support Performing Health and Safety audits About us Brunel Medical Centre is an innovative and thriving teaching practice, using technology to its maximum potential, with a strong ethos of learning and an embedded supportive culture. With a growing list size of just above 12,000 patients, the practice serves a diverse cohort of predominantly young patients, with more than 80 percent of our population linked to the university, making it demographically unique in comparison to similar-sized GP practices regionally. As a teaching practice, we offer great learning opportunities to new GPs, medical students, physician associates and the nursing team. Multidisciplinary team-working is central to our success as a practice. Brunel Medical Centre is an active member of Synergy PCN and engages with the primary care network on different local objectives to improve the health of our local community. Brunel Medical Centre's team consists of 4 GPs, an advanced nurse practitioner, 2 prescribing clinical pharmacists, a management team, receptionists and administrators along with a health care assistant. Brunel Medical Centre also benefits from additional clinical pharmacists, Social Prescribing Link Worker, Mental Health Practitioner, Pharmacy Technicians and care coordinators deployed by the PCN via the ARR scheme. The practice has grown substantially in the past year due to our reputation for providing high quality evidence-based clinical care and great patient experience. Job responsibilities The Deputy Practice Manager will report to the Practice Manager & Lead GP for all general management responsibilities as indicated above to ensure the service delivery meets all contractual outcomes and regulatory standards. Experience Essential Excellent understanding and experience of the financial aspect of primary care practice Good understanding of NHS pensions Excellent knowledge of EMIS Good HR knowledge and skills Excellent verbal and written communication skills Excellent attention to detail, organisational skills and able to complete tasks in a timely manner. Ability to prioritise and manage a varied workload Ability to work under pressure Confident and proficient in using Microsoft Office (Excel, Word, PowerPoint) Desirable Communicate effectively with other employees to build positive relationships Be able to adapt their communication style where appropriate Work effectively with all functions to deliver the business aims

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