Deputy Manager
Responsible to:
Store Manager
Contract hours:
30 hrs over 5 days with overtime as required.
Job Summary and Mission
To deputise in the Store Manager's absence, effectively manage the store, and maximise sales to exceed targets. Deliver outstanding personal customer service while motivating and developing the store team to do the same. Maintain the highest possible standards of merchandising, housekeeping, and general safety while adhering to and enforcing company policies and procedures. But, most of all….
MAKE PEOPLE SMILE!
Through the product, the prices, and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership
Setting SMART goals for the team, developing staff capability, and role modelling company best practices.
Calm during periods of high customer volume and manage smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
Display a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.
Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Cards Direct.
Plan, identify, communicate, and delegate appropriate responsibilities and practices to team members to ensure smooth flow of operations.
Provide coaching and direction to the store team to take action and achieve operational goals.
Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
Planning and Execution
Utilise existing tools to communicate clearly, concisely, and accurately to ensure effective store operations & merchandising standards.
Business Requirements
Use all operational tools to plan for and achieve operational excellence in the store.
Ensure product & cash security at all times.
Utilise all organisational tools to ensure compliance with the company Health & Safety policy at all times.
Staff Development & Team Building
Challenge and inspire team members to achieve business results.
Ensure team members adhere to legal and operational compliance requirements.
Recognise and reinforce individual and team accomplishments.
Summary of Experience
Progressively responsible retail experience.
Customer service experience in a retail environment.
Required Knowledge, Skills and Abilities
Ability to communicate clearly and concisely, both orally and in writing.
Ability to manage store operations independently.
Ability to manage effectively in a fast-paced environment.
Ability to manage resources to ensure that established service levels are achieved at all times.
Interpersonal skills.
Organization and planning skills.
Good operational skills in a customer service environment.
Good problem-solving skills.
Team building skills.
Strong leadership skills, with the ability to coach and mentor others.
Ability to plan and prioritize workload.
Ability to handle confidential and sensitive information.
Core Competencies
Puts the customer first:
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works well with others:
Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive.
Leads courageously:
Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops continuously:
Continuously seeks opportunities to improve self and others.
Achieves results:
Understands what drives overall business success and is accountable to prioritise and deliver quality results. Demonstrates knowledge of core products and processes to get results.
Job Type / Category
Greetings card Retail
Required Education, Skills and Qualifications
Previous retail supervisory experience required.
Benefits
Ongoing training and development with opportunities for progression.
Job Types:
Part-time, Permanent
Pay:
£11.54 per hour
Expected hours:
30 per week
Benefits:
Company pension.
Employee discount.
Schedule:
Monday to Friday.
Weekend availability.
Work Location:
In person
Reference ID:
CD02002RED
#J-18808-Ljbffr
Responsible to:
Store Manager
Contract hours:
30 hrs over 5 days with overtime as required.
Job Summary and Mission
To deputise in the Store Manager's absence, effectively manage the store, and maximise sales to exceed targets. Deliver outstanding personal customer service while motivating and developing the store team to do the same. Maintain the highest possible standards of merchandising, housekeeping, and general safety while adhering to and enforcing company policies and procedures. But, most of all….
MAKE PEOPLE SMILE!
Through the product, the prices, and the service.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership
Setting SMART goals for the team, developing staff capability, and role modelling company best practices.
Calm during periods of high customer volume and manage smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
Display a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.
Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Cards Direct.
Plan, identify, communicate, and delegate appropriate responsibilities and practices to team members to ensure smooth flow of operations.
Provide coaching and direction to the store team to take action and achieve operational goals.
Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
Planning and Execution
Utilise existing tools to communicate clearly, concisely, and accurately to ensure effective store operations & merchandising standards.
Business Requirements
Use all operational tools to plan for and achieve operational excellence in the store.
Ensure product & cash security at all times.
Utilise all organisational tools to ensure compliance with the company Health & Safety policy at all times.
Staff Development & Team Building
Challenge and inspire team members to achieve business results.
Ensure team members adhere to legal and operational compliance requirements.
Recognise and reinforce individual and team accomplishments.
Summary of Experience
Progressively responsible retail experience.
Customer service experience in a retail environment.
Required Knowledge, Skills and Abilities
Ability to communicate clearly and concisely, both orally and in writing.
Ability to manage store operations independently.
Ability to manage effectively in a fast-paced environment.
Ability to manage resources to ensure that established service levels are achieved at all times.
Interpersonal skills.
Organization and planning skills.
Good operational skills in a customer service environment.
Good problem-solving skills.
Team building skills.
Strong leadership skills, with the ability to coach and mentor others.
Ability to plan and prioritize workload.
Ability to handle confidential and sensitive information.
Core Competencies
Puts the customer first:
Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
Works well with others:
Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive.
Leads courageously:
Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
Develops continuously:
Continuously seeks opportunities to improve self and others.
Achieves results:
Understands what drives overall business success and is accountable to prioritise and deliver quality results. Demonstrates knowledge of core products and processes to get results.
Job Type / Category
Greetings card Retail
Required Education, Skills and Qualifications
Previous retail supervisory experience required.
Benefits
Ongoing training and development with opportunities for progression.
Job Types:
Part-time, Permanent
Pay:
£11.54 per hour
Expected hours:
30 per week
Benefits:
Company pension.
Employee discount.
Schedule:
Monday to Friday.
Weekend availability.
Work Location:
In person
Reference ID:
CD02002RED
#J-18808-Ljbffr
