Location:
Wakefield, United Kingdom Job Category:
Job training programs EU work permit required:
Yes Job Reference:
69f836f31336 Job Views:
9 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job Description To act both as a specialist in specific product areas (related to the account) and provide support for hardware and software maintenance (Incident) calls, implementation (iMac) requests. To be able to act as a first point of contact for users to assist with first-time fixes, also assist with ad-hoc IT related tasks as and when required. To provide coverage for a Manager/Engineers/Service desk in periods of absence or as required. To maintain flexibility in order to service the SLA. What you will be doing Provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Work either within a team on site or as the single point of contact for site. Install pre-defined computer ‘images’ onto desktop and laptop machines / configure any thin client devices in the case of a serious system failure. Install or re-install any applications onto hardware in line with installation procedures. Perform diagnostic services using all available resources, including the use of other customer-based and external (3rd party) support functions. Manage hardware repair through any customer-defined warranty routes. Open tickets and work with appropriate service desks where required including any external (3rd party) support functions for hardware equipment failures or software-related issues. Update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates, and escalations. Provide alternative solutions including a “Box/Hardware Swap” where applicable/possible to provide a quick resolution with minimum inconvenience to the user. Perform iMac activities as defined within the customer contract. Provide remote support to end-users. Provide simple patching services both from floor to desktop equipment and within the comms room. Complete all paperwork as required. Overtime if/when required for out-of-hours/project activity. Update any Asset Database systems/spreadsheets. Carry out other tasks as requested by the Manager including but not limited to simple Health & Safety tasks within own working area plus regular process reviews to ensure compliance ahead of regular internal and external audit checks. Occasionally provide cover to sites at other locations as required (for backfill and busy periods) in order to help maintain the overall SLA. Qualifications What you need to have done already You will have worked as a deskside engineer for 3 Years and have performed all/the majority of the tasks outlined above. Comprehensive understanding of computer hardware and software. You'll have worked with a good degree of autonomy and be comfortable managing a heavy workload at pace. Skills you will need to excel Strong product-related technical background. Knowledge of Windows products- Account specific e.g. Windows 10/11, Office 365. SCCM/Remote Delivery of Software/Build knowledge. Ability to work to SLA’s. Provision of on-site support for maintenance calls (Ability to escort 3rd parties on site if required). Act as a focal point for all work being undertaken in specific areas. Work as a member of the team to provide the most effective method of service delivery. Knowledge of basic printer maintenance. Additional Information Did we mention the perks? At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer: Hybrid Working:
Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life. Annual Leave:
Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication. Health & Wellbeing:
Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
#J-18808-Ljbffr
Wakefield, United Kingdom Job Category:
Job training programs EU work permit required:
Yes Job Reference:
69f836f31336 Job Views:
9 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job Description To act both as a specialist in specific product areas (related to the account) and provide support for hardware and software maintenance (Incident) calls, implementation (iMac) requests. To be able to act as a first point of contact for users to assist with first-time fixes, also assist with ad-hoc IT related tasks as and when required. To provide coverage for a Manager/Engineers/Service desk in periods of absence or as required. To maintain flexibility in order to service the SLA. What you will be doing Provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Work either within a team on site or as the single point of contact for site. Install pre-defined computer ‘images’ onto desktop and laptop machines / configure any thin client devices in the case of a serious system failure. Install or re-install any applications onto hardware in line with installation procedures. Perform diagnostic services using all available resources, including the use of other customer-based and external (3rd party) support functions. Manage hardware repair through any customer-defined warranty routes. Open tickets and work with appropriate service desks where required including any external (3rd party) support functions for hardware equipment failures or software-related issues. Update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates, and escalations. Provide alternative solutions including a “Box/Hardware Swap” where applicable/possible to provide a quick resolution with minimum inconvenience to the user. Perform iMac activities as defined within the customer contract. Provide remote support to end-users. Provide simple patching services both from floor to desktop equipment and within the comms room. Complete all paperwork as required. Overtime if/when required for out-of-hours/project activity. Update any Asset Database systems/spreadsheets. Carry out other tasks as requested by the Manager including but not limited to simple Health & Safety tasks within own working area plus regular process reviews to ensure compliance ahead of regular internal and external audit checks. Occasionally provide cover to sites at other locations as required (for backfill and busy periods) in order to help maintain the overall SLA. Qualifications What you need to have done already You will have worked as a deskside engineer for 3 Years and have performed all/the majority of the tasks outlined above. Comprehensive understanding of computer hardware and software. You'll have worked with a good degree of autonomy and be comfortable managing a heavy workload at pace. Skills you will need to excel Strong product-related technical background. Knowledge of Windows products- Account specific e.g. Windows 10/11, Office 365. SCCM/Remote Delivery of Software/Build knowledge. Ability to work to SLA’s. Provision of on-site support for maintenance calls (Ability to escort 3rd parties on site if required). Act as a focal point for all work being undertaken in specific areas. Work as a member of the team to provide the most effective method of service delivery. Knowledge of basic printer maintenance. Additional Information Did we mention the perks? At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer: Hybrid Working:
Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life. Annual Leave:
Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication. Health & Wellbeing:
Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
#J-18808-Ljbffr
