AL814: Desktop and Systems Support Analyst (6 Months FTC)
Salary: £30,000 - £32,000
Location: Covent Garden, London
Overview:
First Military Recruitment are currently seeking a Desktop & Systems Support Analyst on behalf of one of our clients. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities:
Provide excellent customer service to all users of the helpdesk.
Be proactive and professional in approach.
Work to deadlines and prioritise workload.
Log and answer calls coming into the helpdesk.
Assist in the preparation work of internally held events.
Adhere to all necessary internal systems, policies and procedures.
Liaise with end users regarding their requirements.
Liaise with third party companies in order to support users.
Organise hardware disposal.
Help to create and maintain departmental procedures and other documentation.
Skills and Qualifications:
Must have extensive experience in a Windows 10/11 professional environment as well as Office 365.
Office 365 Admin, SharePoint, Intune, Teams, and Office 365 applications.
Ability to troubleshoot end-user desktop hardware and software issues.
Possess good technical ability and be able to perform a broad range of technical support tasks.
Ideally possess secretarial knowledge/skills.
Basic network troubleshooting.
Build and configure Windows 11 desktop PCs/laptops using Intune.
Install and configure desktop applications as per individual user requirements.
Any Apple OS support experience will be a major plus for this role.
3-4 years desktop support experience in a domain environment.
Any professional certification will be a huge plus.
Excellent telephone manner.
Good verbal and written communication skills.
Benefits:
BUPA private medical cover.
Pension (3.5% employee & 9% employer contributions increasing to 12%).
Free life assurance.
Holiday (25 days increasing to 30 days).
Interest-free season ticket loan.
Gym membership (subsidised).
Employee assistance programme.
Flexible working.
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