Hiring for big clients in IT, Healthcare, telecom for UK, EU. If you are looking for something new, we can connect and discuss it.
Job Title:
Client Desktop Engineer Clearance required:
BPSS Duration:
6 months Location:
Telford, onsite. Job Description: The role will be a technical support engineer within Account Production Services (Client). Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users may be experiencing. Supporting Windows 10, Windows 11, MacOS, and O365 whilst developing knowledge to support non-standard applications. Once training has been completed and you have developed with the role, you may be asked to travel to another Client site to assist with supporting activities. Expenses will be provided. Tasks: Provide Desktop Support within Client Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation Assisting with Stores tasks when required Creating and maintaining support documentation When trained, you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies: Windows 10, Windows 11, and MacOS Hardware - Desktops, Laptops, Tablets, Mobile Phones, and Printers Various software products, applications, and services WiFi Access Points and basic networking principles Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and/or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, PowerPoint, MS Teams, and OneDrive) Knowledge of Apple devices (MacBooks, iPads, and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware/Software support Understanding of basic networking principles Business Skills: Mandatory Skills: Excellent Communication skills (verbal and written) Ability to work using our 7 shared values with peers, customers, and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun) Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem-solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Client teams to provide a service to the client with an agreed SLA
#J-18808-Ljbffr
Job Title:
Client Desktop Engineer Clearance required:
BPSS Duration:
6 months Location:
Telford, onsite. Job Description: The role will be a technical support engineer within Account Production Services (Client). Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users may be experiencing. Supporting Windows 10, Windows 11, MacOS, and O365 whilst developing knowledge to support non-standard applications. Once training has been completed and you have developed with the role, you may be asked to travel to another Client site to assist with supporting activities. Expenses will be provided. Tasks: Provide Desktop Support within Client Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation Assisting with Stores tasks when required Creating and maintaining support documentation When trained, you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies: Windows 10, Windows 11, and MacOS Hardware - Desktops, Laptops, Tablets, Mobile Phones, and Printers Various software products, applications, and services WiFi Access Points and basic networking principles Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and/or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, PowerPoint, MS Teams, and OneDrive) Knowledge of Apple devices (MacBooks, iPads, and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware/Software support Understanding of basic networking principles Business Skills: Mandatory Skills: Excellent Communication skills (verbal and written) Ability to work using our 7 shared values with peers, customers, and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun) Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem-solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Client teams to provide a service to the client with an agreed SLA
#J-18808-Ljbffr
