We are looking for customer-focused and enthusiastic deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
An exciting opportunity has arisen to support one of our customers in Brighton. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers and mobile devices.
Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.
Requirements & Responsibilities:
- Deal directly with clients in a friendly and highly confident manner.
- Maintain good working relationship with key stakeholders and support teams.
- Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks.
- Work comfortably in comms areas, providing Hands and Eyes support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Site process documentation and knowledgebase article management.
- Fully on-site based role, split shifts.
- Hours of work 37.5 hours weekly (Shifts 07:30 16:00/09:30 18:00)
Essential skills & experience:
- Knowledge of current and past Microsoft windows operating systems
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc.)
- Experience in Windows imaging techniques (Network & Local)
- Microsoft Active Directory & Azure Active Directory knowledge
- Remote desktop support tools
- Desktop/printer configurations
- Excellent interpersonal & communication skills
- Must be able to work independently and part of a team.
- Experience and technical knowledge of IT, PCs / peripherals, and their architecture
- Break fix, IMACs, Incidents, small project works.
- Experience with Ticket Management
- Comfortable with liaising and working alongside 3rd Parties.
- Display flexibility and the ability to manage your day effectively
