Job Title:
Desktop Support Engineer Location:
London Type:
Permanent Salary:
30k - 35k
Job Description: We are seeking a highly skilled and detail-oriented end user computing Engineer. In this role, you will be part of a DSS team responsible for supporting business users for IT-related issues, new joiner onboarding, meeting room support, reimaging machines, application installation, printer support, and Windows 10/11 operating systems across our organization. You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting, which will all play a critical role. Skills required include Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, ServiceNow, application deployment, and hardware repair. Key Responsibilities: Own the reimage of laptops/desktops via SCCM using PXE. Maintain spare built machines within the business for user allocation in case of laptop swaps. User Onboarding/Offboarding: Onboard new users and set up new laptops. First-time user setup, MFA, and updating CMDB with the asset details. Troubleshooting and Support: Provide advanced-level support to resolve Office or operating systems related issues, including troubleshooting OS installation, application compatibility, and driver conflicts. Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing. InTune: Onboard devices in InTune and provide support. MAC Support: Hands-on support for Mac devices.
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Desktop Support Engineer Location:
London Type:
Permanent Salary:
30k - 35k
Job Description: We are seeking a highly skilled and detail-oriented end user computing Engineer. In this role, you will be part of a DSS team responsible for supporting business users for IT-related issues, new joiner onboarding, meeting room support, reimaging machines, application installation, printer support, and Windows 10/11 operating systems across our organization. You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting, which will all play a critical role. Skills required include Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, ServiceNow, application deployment, and hardware repair. Key Responsibilities: Own the reimage of laptops/desktops via SCCM using PXE. Maintain spare built machines within the business for user allocation in case of laptop swaps. User Onboarding/Offboarding: Onboard new users and set up new laptops. First-time user setup, MFA, and updating CMDB with the asset details. Troubleshooting and Support: Provide advanced-level support to resolve Office or operating systems related issues, including troubleshooting OS installation, application compatibility, and driver conflicts. Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing. InTune: Onboard devices in InTune and provide support. MAC Support: Hands-on support for Mac devices.
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