Desktop Support Engineer

Desktop Support Engineer focuses on excis is a global it support leader, driven by innovation and collaboration.

What the role involves

• Excis is a global IT support leader, driven by innovation and collaboration.
• We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role.
• Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
• Build and deploy PCs, patch network points.
• Resolve printer or connectivity problems.
• Troubleshoot hardware and software issues across Windows platforms.

Skills and requirements

• Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
• Familiarity with Active Directory and Azure Active Directory.
• Experience in desktop and printer configuration/troubleshooting.
• Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.

Confirmed role details

• Paddington Square, London, W2 1DL, United Kingdom.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• Clients in 190+ countries.
• 6000+ Engineers.
• 200+ Enterprise Clients.