Desktop Support Engineer (Security Cleared, SC)
Location: Wolverhampton
Contract: 3 months rolling
The successful candidate must hold a current SC clearance.
A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Wolverhampton.
The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance.
Responsibilities:
Respond to all incidents and requests as required. Diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately. Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required – ensuring we maximise warranty credits. Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials). Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader. Follow all departmental procedures as specified by the Team Leader/ODM. Regularly attend daily calls/team meetings.
Qualifications: English and Maths to GCSE standard. Full clean driving licence. 2 years+ experience in a PC field service environment or PC field workshop environment. HP Accreditations for grade. Dell Accreditations for grade. Familiarisation with current Microsoft desktop operating systems. Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs). Installation - Customer builds/Apps. Flexibility & willingness to travel. Good team player. Good communication skills. Good customer care skills. SC Level Clearance. Participate on the standby rota (24x7x365).
If you’re looking for the opportunity to build your career with an industry leader, then please apply and take your career to the next level.
Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role.
#4642518 - Nikesh Parmar #J-18808-Ljbffr
Location: Wolverhampton
Contract: 3 months rolling
The successful candidate must hold a current SC clearance.
A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Wolverhampton.
The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance.
Responsibilities:
Respond to all incidents and requests as required. Diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately. Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required – ensuring we maximise warranty credits. Work within a team to achieve departmental KPIs & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials). Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader. Follow all departmental procedures as specified by the Team Leader/ODM. Regularly attend daily calls/team meetings.
Qualifications: English and Maths to GCSE standard. Full clean driving licence. 2 years+ experience in a PC field service environment or PC field workshop environment. HP Accreditations for grade. Dell Accreditations for grade. Familiarisation with current Microsoft desktop operating systems. Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs). Installation - Customer builds/Apps. Flexibility & willingness to travel. Good team player. Good communication skills. Good customer care skills. SC Level Clearance. Participate on the standby rota (24x7x365).
If you’re looking for the opportunity to build your career with an industry leader, then please apply and take your career to the next level.
Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role.
#4642518 - Nikesh Parmar #J-18808-Ljbffr
