Desktop Support Technician – Exton

Position Background: ACS is searching for an IT Support Technician to join our team for one of our clients in Exton and the Philadelphia area. The Desktop Support Technician will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability. Job Duties (include but not limited to): Provide excellent customer support and technical services Take ownership of tasks and follow through to ensure complete resolution Work closely with the company’s support desk team to resolve technical issues Diagnose errors or technical problems and determine proper solutions Manage all on-site installation, repair, maintenance, and test tasks for items including, but not limited to: Network Equipment (servers, firewalls, routers, access points, switches) Workstations (desktops, laptops, monitors) Peripheral devices (printers, scanners, docking stations) Provide training to customers about product usage and maintenance Continuously monitor schedule in the Dispatch Portal and acknowledge newly assigned tickets throughout the day Acknowledge and review all assigned tickets for the next day by the end of the current shift Complete daily review of incoming emails to acknowledge updates, memos, and change controls Review equipment (servers, workstations, printers, etc.), software, and warranty expirations and make recommendations to client and Company management for upgrades Document client processes by creating SOPs (Standard Operating Procedures) including, but not limited to: New User Setup & Termination Processes (Active Directory) Workstation Setup Guides Network Diagrams Company Background: Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations. ACS has worked with corporate clients for over 30 years including: Mansueto Ventures (publisher of Inc. and Fast Company Magazines), PWXYZ (publisher of Publisher’s Weekly), Lapine Brand Performance Agency, USSC Group, and InterSolutions, among many others! What Our Ideal Candidate Will Bring: Minimum 3+ Years of computer hardware repair At least 3 years of outstanding customer service experience At least 2-3 years of hands-on technical experience Strong working knowledge of: Windows 7 & 10 Devices Apple Laptops and Desktops Active Directory, File & Printer Servers Office 365/Google Suite Networking & Network Switches Hardware Installations/Troubleshooting Basic Knowledge of: VoIP Systems Video Conference Systems Systems and Network Security System backup Imaging What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits

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