Desktop Systems Engineer

Desktop Systems Engineer focuses on oversee managed apple ids.

What the role involves

• Oversee Managed Apple IDs.
• Automation & Infrastructure Support: Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. Collaborate with the global team to opti.
• Technical Support & Troubleshooting: Diagnose, track.
• Resolve complex performance and compatibility issues across macOS platforms. Provide prompt, expert support via ticket queues within established SLAs, and escalate issues with part.

Skills and requirements

• Act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an except.
• Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance.

Confirmed role details

• 100% Remote (UK-based). Candidates must be located in the UK.
• Maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise.
• Compensation: Competitive compensation and benefits aligned with your professional experience.
• Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances.

Candidate fit

• Professional Experience: relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large f.
• Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative te.
• Education & Certifications: A Bachelor’s degree or equivalent experience (Apple Certifications are highly valued). Non-traditional and neurodiversity learners and thinkers are warm.

Additional role context

• Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team.
• Operate effectively in secure environments requiring security clearance.
• Provide similar systems engineering support for Windows devices.