Employer: Bedfordshire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Bedford Hospital
Town: Bedford
Salary: £23,615 Per annum
Salary period: Yearly
Closing: 02/02/2025 23:59
Diabetic Eye Screening Administrator
NHS AfC: Band 2
Job overview
An opportunity has arisen in the established Retinal Screening Programme for an experienced administrator. You should possess excellent communication skills and have the ability to deal with a high volume of telephone calls from members of the public. Therefore, the ability to remain calm under pressure is essential. You will also have a good standard of education and excellent keyboard skills and be an effective team player. Hours to cover telephone line: 8am - 6pm, Monday - Friday on a rotational basis. Main duties of the job
To answer the Diabetic Eye Screening appointment line, dealing with patient queries and making suitable appointments at appropriate venues for the patients. This includes re-arranging appointments at the request of patients, cancelling appointments due to service pressures and giving accurate and appropriate guidance to patients regarding the screening process. To be responsible for answering any voice messages and emails in a timely manner. To be responsible for organising appointments for patients requiring eye screening and to liaise with GP Surgeries to ensure all eligible patients are screened. Undertake general office duties to contribute to the smooth and efficient running of the Bedfordshire Diabetic Eye Screening Programme (BDESP). Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high quality training and development to help you grow your career. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible. All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required. Detailed job description and main responsibilities
Main responsibilities: To answer the Diabetic Eye Screening appointment line, dealing with patient queries and making suitable appointments at appropriate venues for the patients. This includes re-arranging appointments at the request of patients, cancelling appointments due to service pressures and giving accurate and appropriate guidance to patients regarding the screening process. To be responsible for answering any voice messages and emails in a timely manner. To validate patients' information following the exclusion criteria, making sure that all necessary paperwork is signed and filed in the appropriate place. To undertake checks to ensure all newly diagnosed patients are invited for screening within three months of the service being notified. To use the NHS Portal Spine to check the integrity of patients’ data and update the software as necessary. To liaise with Screeners, informing Screeners of cancellations and drop-ins. To work with a degree of flexibility within reason to cover for sickness and holidays as necessary. Person specification
Qualifications
Good GCSE (or equivalent) English Language and Maths (Grade C or above) RSA 2 or equivalent keyboard skills Experience
Administration / clerical experience in customer care roles Experience of data entry Experience of dealing with enquiries from members of the public Knowledge of Retinal Screening Use of Hospital PiMS Knowledge
Excellent interpersonal communication skills, both written and verbal Excellent telephone manner Excellent organisational and time management skills Ability to prioritise tasks All new staff will be subject to a probationary period covering their first six months in post. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name: Charnjeet Dhillon Job title: Diabetic Eye Screening Programme Manager Email address: [email protected] Telephone number: 01234 795765
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NHS AfC: Band 2
Job overview
An opportunity has arisen in the established Retinal Screening Programme for an experienced administrator. You should possess excellent communication skills and have the ability to deal with a high volume of telephone calls from members of the public. Therefore, the ability to remain calm under pressure is essential. You will also have a good standard of education and excellent keyboard skills and be an effective team player. Hours to cover telephone line: 8am - 6pm, Monday - Friday on a rotational basis. Main duties of the job
To answer the Diabetic Eye Screening appointment line, dealing with patient queries and making suitable appointments at appropriate venues for the patients. This includes re-arranging appointments at the request of patients, cancelling appointments due to service pressures and giving accurate and appropriate guidance to patients regarding the screening process. To be responsible for answering any voice messages and emails in a timely manner. To be responsible for organising appointments for patients requiring eye screening and to liaise with GP Surgeries to ensure all eligible patients are screened. Undertake general office duties to contribute to the smooth and efficient running of the Bedfordshire Diabetic Eye Screening Programme (BDESP). Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high quality training and development to help you grow your career. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible. All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required. Detailed job description and main responsibilities
Main responsibilities: To answer the Diabetic Eye Screening appointment line, dealing with patient queries and making suitable appointments at appropriate venues for the patients. This includes re-arranging appointments at the request of patients, cancelling appointments due to service pressures and giving accurate and appropriate guidance to patients regarding the screening process. To be responsible for answering any voice messages and emails in a timely manner. To validate patients' information following the exclusion criteria, making sure that all necessary paperwork is signed and filed in the appropriate place. To undertake checks to ensure all newly diagnosed patients are invited for screening within three months of the service being notified. To use the NHS Portal Spine to check the integrity of patients’ data and update the software as necessary. To liaise with Screeners, informing Screeners of cancellations and drop-ins. To work with a degree of flexibility within reason to cover for sickness and holidays as necessary. Person specification
Qualifications
Good GCSE (or equivalent) English Language and Maths (Grade C or above) RSA 2 or equivalent keyboard skills Experience
Administration / clerical experience in customer care roles Experience of data entry Experience of dealing with enquiries from members of the public Knowledge of Retinal Screening Use of Hospital PiMS Knowledge
Excellent interpersonal communication skills, both written and verbal Excellent telephone manner Excellent organisational and time management skills Ability to prioritise tasks All new staff will be subject to a probationary period covering their first six months in post. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name: Charnjeet Dhillon Job title: Diabetic Eye Screening Programme Manager Email address: [email protected] Telephone number: 01234 795765
#J-18808-Ljbffr
