About Us
At Affinity Water, we’re more than just a water supplier. We’re on a mission to safeguard our environment and transform the way we engage with our customers and communities. As the UK’s largest water-only supplier, we’re proud of our brand, purpose, and commitment to sustainability—and we’re just as dedicated to providing a 10-star customer experience through digital transformation.
Join Affinity Water as our Digital Communications Project Lead and play a pivotal role in redefining how we connect with our 3.85 million customers.
The Role
As Digital Communications Project Lead, you’ll spearhead our efforts to create personalised, engaging, and impactful customer communications. Working as part of the digital transformation team, you will:
Create a communications strategy supporting our Customer Transformation Programme.
Develop a framework for automation and manage automated workflows within the CRM platform to support our customer journey.
Design and execute multi-channel communication solutions to increase engagement and retention.
Map and enhance customer journeys, ensuring meaningful engagement at every touchpoint.
Develop an analytics framework for continuous monitoring and analyse campaign performance.
Champion compliance, adhering to GDPR and regulatory standards while staying ahead of marketing trends.
What We’re Looking For:
Extensive experience (5+ years) in customer communications, email marketing, and CRM management.
Proven proficiency with CRM platforms (e.g., Salesforce, HubSpot) and email marketing tools (e.g., MailChimp, Klaviyo).
Strong technical skills in digital analytics (e.g., Google Analytics) and campaign performance reporting.
Experience in automated workflows, particularly within CRM platforms and processes.
Expertise in regulatory compliance, including GDPR, with prior experience in a regulated environment.
Ability to work cross-functionally with key stakeholders.
Driving License - Essential.
Why Join Us?
At Affinity Water, you’ll have the opportunity to lead transformative change while contributing to our vision of sustainability and exceptional service. We value creativity, collaboration, and continuous learning, offering a supportive environment where your ideas and expertise will drive real impact.
How to Apply
If you’re ready to take on a leadership role in digital communications and help shape the future of customer engagement at Affinity Water, we’d love to hear from you.
Benefits include:
Salary: Dependant on skills and experience.
Overtime opportunities.
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from
24 days
rising with length of service, and the option to purchase up to 5 extra days. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%). We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a range of retail outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability confident bullet point added to our adverts; if you need to apply in a different format, please contact us. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. You can find out what it’s like to work at Affinity Water through our career site
https://www.affinitywatercareers.co.uk/
where our colleagues share their career development stories and you can get a feel for our company culture.
#J-18808-Ljbffr
24 days
rising with length of service, and the option to purchase up to 5 extra days. A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%). We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a range of retail outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability confident bullet point added to our adverts; if you need to apply in a different format, please contact us. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. You can find out what it’s like to work at Affinity Water through our career site
https://www.affinitywatercareers.co.uk/
where our colleagues share their career development stories and you can get a feel for our company culture.
#J-18808-Ljbffr
