We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Recently the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview We welcome applications from motivated and proactive candidates to lead and manage the Digital Correspondence Team, overseeing the monitoring and managing of the transmissions of all electronic correspondence sent from ESHT. You will analyse and interpret current workflows and practices with a creative visionary approach to improve functionality, provide expert advice to senior managers, clinicians and ensure both effective business/clinical use of the system is facilitated as well as reporting requirements are met.
Proven leadership, advanced communication, attention to detail and a flexible approach are essential. The post holder would be expected to be proactive, driven and highly motivated. Staff management experience and a knowledge of HR processes is essential.
Main duties of the job You will have responsibility for engaging and supporting the future state design and analysis with service leads and act as a system expert and designer making recommendations based on systems knowledge. Additionally, you will oversee system administration technical support to all users for all Digital Dictation Systems and outsourced printing solutions.
To have responsibility for day-to-day management, HR and operational issues for the administrative team. To manage and train junior administrative and temporary staff with all procedures within the division, managing performance and objectives. Responsibility for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
Managing and approving annual leave for staff within the team, ensuring adequate secretarial cover in respect of annual leave and sickness where appropriate.
To monitor and manage sickness/absence in relation to the Absence Management Policy for all secretarial staff within the Trust and to ensure appropriate action is taken when necessary.
Person specification Qualifications
Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment.
GCSE Level of Education or equivalent to include English & Maths.
Management Qualification, i.e. NVQ Level 4 in Management or proven operational management experience.
Experience
Experience of working in a customer-facing environment, resolving queries and using initiative to ensure first-class service delivery.
Experience of supervising a team of staff.
Experience of recruiting staff.
Good IT skills including experience of using software packages for word processing, databases and spreadsheets.
Previous experience of working in a large organisation.
Previous experience of maintaining records.
Extensive recent NHS experience, or experience of working in a healthcare setting.
Managing staff sickness through HR policies.
Managing competencies and disciplinary procedures through HR policies.
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
Safe
Effective
Caring
Responsive
Well led
Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
#J-18808-Ljbffr
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Recently the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview We welcome applications from motivated and proactive candidates to lead and manage the Digital Correspondence Team, overseeing the monitoring and managing of the transmissions of all electronic correspondence sent from ESHT. You will analyse and interpret current workflows and practices with a creative visionary approach to improve functionality, provide expert advice to senior managers, clinicians and ensure both effective business/clinical use of the system is facilitated as well as reporting requirements are met.
Proven leadership, advanced communication, attention to detail and a flexible approach are essential. The post holder would be expected to be proactive, driven and highly motivated. Staff management experience and a knowledge of HR processes is essential.
Main duties of the job You will have responsibility for engaging and supporting the future state design and analysis with service leads and act as a system expert and designer making recommendations based on systems knowledge. Additionally, you will oversee system administration technical support to all users for all Digital Dictation Systems and outsourced printing solutions.
To have responsibility for day-to-day management, HR and operational issues for the administrative team. To manage and train junior administrative and temporary staff with all procedures within the division, managing performance and objectives. Responsibility for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
Managing and approving annual leave for staff within the team, ensuring adequate secretarial cover in respect of annual leave and sickness where appropriate.
To monitor and manage sickness/absence in relation to the Absence Management Policy for all secretarial staff within the Trust and to ensure appropriate action is taken when necessary.
Person specification Qualifications
Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment.
GCSE Level of Education or equivalent to include English & Maths.
Management Qualification, i.e. NVQ Level 4 in Management or proven operational management experience.
Experience
Experience of working in a customer-facing environment, resolving queries and using initiative to ensure first-class service delivery.
Experience of supervising a team of staff.
Experience of recruiting staff.
Good IT skills including experience of using software packages for word processing, databases and spreadsheets.
Previous experience of working in a large organisation.
Previous experience of maintaining records.
Extensive recent NHS experience, or experience of working in a healthcare setting.
Managing staff sickness through HR policies.
Managing competencies and disciplinary procedures through HR policies.
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
Safe
Effective
Caring
Responsive
Well led
Application numbers This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
#J-18808-Ljbffr
