Digital Fashion Program Lead
Location:
CHANEL Head office, London Reports to:
Head of Marketing & Client Strategy – Fashion Contract:
Permanent Your role @CHANEL: CHANEL is committed to delivering the
ultimate luxury experience
across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide
an elevated, seamless, and memorable client experience. The digital program lead will successfully
design & implement omnichannel solutions
for CHANEL Fashion, ensuring low friction & high adoption rates across our retail teams. Through
building & nurturing strong relationships
across the business, they will
propose innovative and locally relevant
digital solutions to embrace the Business strategic vision and targets. The Program Lead will manage digital projects in relation with the advisor app, using
strategic and analytical skills
to develop and execute a comprehensive roadmap. They will also consolidate the advisor app requirements from other divisions, regions and departments, arbitrating and escalating through the correct channels to build alignment on a common project roadmap. What impact you can create at Chanel: 1/ Strategic Alignment & vision Propose a strategic vision and implementation of the FA omnichannel journey in alignment with the Business priorities and realities. Document key inputs across the business and obtain sign off from stakeholders. Lead discussions with the two other divisions, departments & Canada to align on the tool 3-div roadmap. Work with Head of Marketing & Client Strategy and the Head of Client Solutions to evolve the organisation and resourcing of the project as needed. 2/ Roadmap & Resources management: Manage the business resource across various departments, divisions and regions, leading meetings and workshops. Assess the other Regions and Competitors Clienteling Digital initiative and propose relevant initiatives for the UK Market. Gain and use knowledge of overall digital roadmaps & project to challenge individual departments where necessary. Propose & prioritise solutions with a view of the overall journey and user needs. 3/ Project Management and Digital initiatives coaching: Co-lead with IT counterpart Steerco meetings to update business on the status of the project. Overall management of the project from a business perspective and identification of technical and legal dependencies and risks. Oversee Backlog management and prioritisation of business priorities throughout project. Write test scripts and co-ordinate the test plan. Support Canada onboarding by managing the local resources for a successful discovery and roll out plan. Provide guidance and coaching to other departments to progress on their own Digital projects sharing best practices. Provide guidance to the other 2 divisions for their my360 onboarding both on the specification and engagement plan perspectives. 4/ Business Change Management: Communicate and align business change with key stakeholders. Design user engagement plan to ensure highest adoption of digital initiatives. Review and sign off documentation produced by the my360 Project Coordinator. Escalate any blocked points to the right stakeholders. What you will bring to the role: 7+ years’ experience in a Project Manager role. Experience leading digital initiative in a Retail environment, multi system integration project. Solution-oriented mindset to ensure the fashion business goals are met. Excellent documentation and written skills to interact with different levels seniority. Good communication skills with a strong ability to work collaboratively, influence and escalate when necessary. You are energised by: Working with a variety of teams locally and globally. Building strong relationships with stakeholders within the business and IT teams. Deep curiosity of how technology can empower users as well as offer a best-of-class client experience. Working closely with multiple business teams but also confident working independently when required. Delivering exciting new features that bring value to the business. Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women What you would gain from this experience: The opportunity to work on new, exciting projects from beginning to end, playing a pivotal role in conception right through to the delivery of a product with true business value. An opportunity to hone your skills and learn about new systems and technology to build a best-in-class omnichannel journey. Exposure to many areas and departments of the business and various key stakeholders at all levels. Experience working for a leading brand in the luxury industry; understanding its key business strategies and priorities. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines. Platforms: Multiple Platforms to support across Wellbeing. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones. *Benefits are eligibility dependant and subject to change at any time. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
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CHANEL Head office, London Reports to:
Head of Marketing & Client Strategy – Fashion Contract:
Permanent Your role @CHANEL: CHANEL is committed to delivering the
ultimate luxury experience
across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide
an elevated, seamless, and memorable client experience. The digital program lead will successfully
design & implement omnichannel solutions
for CHANEL Fashion, ensuring low friction & high adoption rates across our retail teams. Through
building & nurturing strong relationships
across the business, they will
propose innovative and locally relevant
digital solutions to embrace the Business strategic vision and targets. The Program Lead will manage digital projects in relation with the advisor app, using
strategic and analytical skills
to develop and execute a comprehensive roadmap. They will also consolidate the advisor app requirements from other divisions, regions and departments, arbitrating and escalating through the correct channels to build alignment on a common project roadmap. What impact you can create at Chanel: 1/ Strategic Alignment & vision Propose a strategic vision and implementation of the FA omnichannel journey in alignment with the Business priorities and realities. Document key inputs across the business and obtain sign off from stakeholders. Lead discussions with the two other divisions, departments & Canada to align on the tool 3-div roadmap. Work with Head of Marketing & Client Strategy and the Head of Client Solutions to evolve the organisation and resourcing of the project as needed. 2/ Roadmap & Resources management: Manage the business resource across various departments, divisions and regions, leading meetings and workshops. Assess the other Regions and Competitors Clienteling Digital initiative and propose relevant initiatives for the UK Market. Gain and use knowledge of overall digital roadmaps & project to challenge individual departments where necessary. Propose & prioritise solutions with a view of the overall journey and user needs. 3/ Project Management and Digital initiatives coaching: Co-lead with IT counterpart Steerco meetings to update business on the status of the project. Overall management of the project from a business perspective and identification of technical and legal dependencies and risks. Oversee Backlog management and prioritisation of business priorities throughout project. Write test scripts and co-ordinate the test plan. Support Canada onboarding by managing the local resources for a successful discovery and roll out plan. Provide guidance and coaching to other departments to progress on their own Digital projects sharing best practices. Provide guidance to the other 2 divisions for their my360 onboarding both on the specification and engagement plan perspectives. 4/ Business Change Management: Communicate and align business change with key stakeholders. Design user engagement plan to ensure highest adoption of digital initiatives. Review and sign off documentation produced by the my360 Project Coordinator. Escalate any blocked points to the right stakeholders. What you will bring to the role: 7+ years’ experience in a Project Manager role. Experience leading digital initiative in a Retail environment, multi system integration project. Solution-oriented mindset to ensure the fashion business goals are met. Excellent documentation and written skills to interact with different levels seniority. Good communication skills with a strong ability to work collaboratively, influence and escalate when necessary. You are energised by: Working with a variety of teams locally and globally. Building strong relationships with stakeholders within the business and IT teams. Deep curiosity of how technology can empower users as well as offer a best-of-class client experience. Working closely with multiple business teams but also confident working independently when required. Delivering exciting new features that bring value to the business. Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women What you would gain from this experience: The opportunity to work on new, exciting projects from beginning to end, playing a pivotal role in conception right through to the delivery of a product with true business value. An opportunity to hone your skills and learn about new systems and technology to build a best-in-class omnichannel journey. Exposure to many areas and departments of the business and various key stakeholders at all levels. Experience working for a leading brand in the luxury industry; understanding its key business strategies and priorities. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey. Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines. Platforms: Multiple Platforms to support across Wellbeing. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones. *Benefits are eligibility dependant and subject to change at any time. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
#J-18808-Ljbffr
