You will need to be courteous, patient and tactful always, and to exercise the highest standards of customer care. Delivering high levels of customer service and presenting a positive image of the Digital Department. Ensure, with other members of the team, that all requests for help, support and advice are recorded through the computerised Service Desk management system. Routinely provide telephone-based advice, support and fault diagnosis on IT related matters to Health Board wide users achieving an agreed standard for 1st line fix on phone target. Routinely receive requests for assistance via the Service Desk management software and provide advice, support and fault diagnosis on Digital service related matters to Health Board wide users as directed by the Client Services Manager.
Maintain accurate log entries of requests which cannot be dealt with on first contact, recording fault details, contact information and subsequently advise users of actions to be taken. Provide, with other members of the team, assistance in giving first line technical support and guidance to enable users to solve their own problems. Maintains accurate log entries of contact with resolution details and follow-up information. Create, delete and maintain user accounts as required following the existing policies. Provide documentation of procedures for the installation and support of desktop systems, Health Board wide applications and associated equipment.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Seniority level
Entry level Employment type
Contract Job function
Engineering and Information Technology
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Maintain accurate log entries of requests which cannot be dealt with on first contact, recording fault details, contact information and subsequently advise users of actions to be taken. Provide, with other members of the team, assistance in giving first line technical support and guidance to enable users to solve their own problems. Maintains accurate log entries of contact with resolution details and follow-up information. Create, delete and maintain user accounts as required following the existing policies. Provide documentation of procedures for the installation and support of desktop systems, Health Board wide applications and associated equipment.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Seniority level
Entry level Employment type
Contract Job function
Engineering and Information Technology
#J-18808-Ljbffr
