THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
An exciting opportunity for a
Digital First Line Technician
to join an enthusiastic and developing team in the Powys Digital Directorate. The Digital First Line Technician will be a proactive team member who investigates, solves or escalates as appropriate all user issues. With the chance to get involved in projects and upgrades, this role will offer a varied, challenging, and rewarding job, helping the user base to make the best use of the technologies, services, and systems available to improve patient care through improved efficiencies.
Responsibilities:
Provide technical advice and support on hardware and software to Health Board wide users. Assist in the smooth day-to-day running of all Digital systems, which will include regularly attending sites over a wide geographical area. Manage, troubleshoot, and resolve desktop-based system and printer-related issues quickly to provide efficient and effective user support. Ensure, with other members of the team, that all requests for help, support, and advice are recorded through the computerised Service Desk management system. Routinely provide telephone-based advice, support, and fault diagnosis on IT-related matters to Health Board wide users achieving an agreed standard for 1st line fix on phone target. Maintain accurate log entries of requests which cannot be dealt with on first contact, recording fault details, contact information, and subsequently advising users of actions to be taken. Provide, with other members of the team, assistance in giving first line technical support and guidance to enable users to solve their own problems. Create, delete, and maintain user accounts as required following the existing policies. Provide documentation of procedures for the installation and support of desktop systems, Health Board wide applications, and associated equipment.
Qualifications: The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
#J-18808-Ljbffr
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
An exciting opportunity for a
Digital First Line Technician
to join an enthusiastic and developing team in the Powys Digital Directorate. The Digital First Line Technician will be a proactive team member who investigates, solves or escalates as appropriate all user issues. With the chance to get involved in projects and upgrades, this role will offer a varied, challenging, and rewarding job, helping the user base to make the best use of the technologies, services, and systems available to improve patient care through improved efficiencies.
Responsibilities:
Provide technical advice and support on hardware and software to Health Board wide users. Assist in the smooth day-to-day running of all Digital systems, which will include regularly attending sites over a wide geographical area. Manage, troubleshoot, and resolve desktop-based system and printer-related issues quickly to provide efficient and effective user support. Ensure, with other members of the team, that all requests for help, support, and advice are recorded through the computerised Service Desk management system. Routinely provide telephone-based advice, support, and fault diagnosis on IT-related matters to Health Board wide users achieving an agreed standard for 1st line fix on phone target. Maintain accurate log entries of requests which cannot be dealt with on first contact, recording fault details, contact information, and subsequently advising users of actions to be taken. Provide, with other members of the team, assistance in giving first line technical support and guidance to enable users to solve their own problems. Create, delete, and maintain user accounts as required following the existing policies. Provide documentation of procedures for the installation and support of desktop systems, Health Board wide applications, and associated equipment.
Qualifications: The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
#J-18808-Ljbffr
