up to £60,040 p.a. – depending on skills and experience. Holidays
- 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days. Learning and Development opportunities
- We want you to grow in your role. We’ll work together to support your personal and professional development. Hybrid Working
- the tools and equipment you need to be able to work from home when you need to, depending on your role. Health and Wellbeing
- a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day. Community Day
- We offer our people an extra paid day off every year to help local charities and community organisations. The Role Main responsibilities include: Support to Head of Digital by developing and managing an engaged team, committed to achieving revenue growth, sales targets, and service quality. Owning the delivery and optimisation of digital journeys online. Coach the team to deliver, through attitude and actions, an exceptional customer experience. Manage the development and improvement of core digital sales and multi channels in order to achieve strategic objectives. Act as a digital partner to the business and use analytics and insights to drive improvements in the online journeys and ensure we are meeting mandatory delivery requirements. Act as a Lead Product Owner for Digital, you will have a commercial mind-set accompanied with analytical thinking and have experience managing delivery work streams – piecing together analytics, content, UX, UI, design, channel and brand. Identify new business opportunities across new and existing sales channels. Accountable for digital channel performance, KPI setting and reporting. Support the creation and delivery of the digital strategy, customer facing digital experience channels now and in future state. Managing the overall Digital budget. Be part of the development of digital strategy aligned to our vision using collaborative approach with stakeholders. Lead the implementation of key initiatives to ensure we have a coherent multi-channel experience for our customers, and in particular for our strategic product journeys. Perform market research, horizon scanning and data analysis, and generate insights to drive strategic channel development discussions. Responsible for CX across digital journey and CI market analysis. Create and run an effective mechanism that ensures all key stakeholders are fully briefed on all aspects of digital activity and engaged with the Digital planning process. About You We would like you to have significant previous experience working as a Product Owner, managing Digital applications across web and mobile as well as experience of delivering Digital onboarding processes including data capture and authentication methods (e.g., biometrics). We’d also like to see: Experience of delivering Strong Customer Authentication (SCA) and PSD2 regulations. Strong knowledge and experience of project management principles and processes, including project prioritisation, project delivery, and development of business / investment cases for proposed initiatives including Agile. Experience of strategic working with senior stakeholders and strong stakeholder management capability. Experience managing multiple third-party supplier relationships. Experience leading Digital projects, ideally but not limited to experience in financial services. Experience working with cross-functional teams to deliver change. Experience managing people, with a passion for building skills and capability across the team. Comprehensive understanding of digital functionality across digital interfaces. Strong understanding of the core principles and best practices in the fields of user experience design, usability, mobile and web development, information architecture, and accessibility. Awareness and appreciation of current financial industry trends and ability to identify implications and opportunities. Comprehensive risk management skills, with ability to identify risks and controls, and articulate risks to stakeholders across the business. Strong analytics and data interpretation skills, with ability to report insights and data visually. Experience analysing user feedback and data insights to make informed decisions. Strength in balancing competing requirements from a number of significant stakeholders. Strong communication and presentation skills, with a positive persuasive manner, capable of bringing others along with them.
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