We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Job overview
This is an administrative role – applications for IT System Administrators will not be considered. The Digital Project & Change team are excited to offer an opportunity to join the team and support us in delivering digital projects across Gloucestershire which will help to support our clinicians in delivering the very best care possible. As a Digital Project Support Administrator, you will be joining a highly dynamic team that is supportive and puts staff development at the forefront of its business. Working with our team will provide personal development, with the chance for you to hone existing skills and develop new ones. You will have knowledge and experience of administrative and office systems and processes including experience of secretarial and minute-taking. The postholder will be required to have excellent communication and customer services skills with the ability to communicate at all levels across the organisation and across external stakeholders. This role will provide comprehensive support to the Digital Project & Change team, as well as administrative support for key departmental meetings (including agendas, minutes, action logs and following up on actions). This advert may close early if we receive a high number of applications. Main duties of the job
Provide support to project workstreams to manage the delivery of key change work activity. Acting as a point of contact for the project and change team for incoming internal and external communications. Including project progress monitoring and chasing. Undertake simple data analysis and production of project reports/charts as required. Having an understanding of various technologies to support the ordering and receipting of IT Equipment for projects. To attend meetings as required and provide appropriate documentation. To log incidents for the IT teams and where appropriate liaise with 3rd parties. This is a wide ranging role working on technical changes and will require a desire to get an understanding of project management as well as technical awareness of operational delivery such as support for PCs, laptops, Mobile phones etc. Ensuring that day-to-day management of technology services meets the trusts KPIs and customer requirements. There may be a future requirement to be part of an on-call Rota for out of hours support. Providing administrative support for departmental sub-committee meetings, including the collation and sending of papers, as well as the minuting and action taking. Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that: 89.7%
believe they are making a positive difference to patients/service users; 73.3%
would recommend the organisation as a place to work; 82.4%
agree that care of patients and service users is the organisations priority; 76.7%
would be happy with the standard of care for a friend or relative. Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work. Detailed job description and main responsibilities
To operate independently and as part of a project team to oversee the day to day management of IT projects and work streams being delivered by any member of the GHC IT Team. To provide administrative support for departmental sub-committee meetings, including the collation and sending of papers, as well as the minuting and action taking. Provide and coordinate the provision of project highlight reports to support status reporting to appropriate meetings and project boards. To provide efficient and confidential support to the Trust’s Digital Project team by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time efficiently. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring. To take complete responsibility for project meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions. Maintain an inventory of project equipment, goods and services including Technical and IT technical documentation reference libraries to permit easy access to support information by IT staff. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice. Support and keep up to date key project documentation, such as risk registers, actions logs, reports (internal/external), financial tracking logs, and stock registers. Communicating or requesting digital information in a manner that can be understood by non-technical or unskilled users. Person specification
Qualifications
Experience of working within the NHS Aware of Prince2 principles Awareness of ITIL Service Management NVQ in an IT qualification or experience in a relevant role European Computer Driving Licence (ECDL) Microsoft Qualifications Length and/or Nature of Experience
Experience of working in a project management environment Awareness of NHS Information Governance principles Effective change agent with ability to be part of a team through significant programmes of change Professional / Managerial / Specialist Knowledge
Good keyboard and Microsoft Office skills Working knowledge of office procedures Experience of working with suppliers Knowledge of procurement processes and systems Personal Skills, Abilities and Attributes
Proven organisational and administrative skills Good stakeholder management skills, with the ability to communicate with staff in all disciplines and at all levels Good verbal and telephone communication skills Demonstrate a commitment to undertake further training and development as agreed with line manager Self-motivated with the ability to motivate and empower others to achieve specific goals Drive, passion, and enthusiasm, with the ability to relate well with other members of the team Other requirements
Ability to travel to Trust locations across Gloucestershire where necessary Able to attend and participate in all mandatory and statutory training events Physical handling of computer equipment, particularly laptops, PCs and printers When joining us, as well as becoming part of a team that makes a difference, we also offer: Free car parking at many of our sites 27 days leave plus bank holidays, increasing up to 33 days with long service A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification. A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners. Generous NHS pension and enhanced pay when if you work unsocial hours Flexible, family friendly and agile working opportunities Recognition and long service awards Fast Track physiotherapy Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. For more information please see the attached
'Additional Information for Applicants' document.
#J-18808-Ljbffr
This is an administrative role – applications for IT System Administrators will not be considered. The Digital Project & Change team are excited to offer an opportunity to join the team and support us in delivering digital projects across Gloucestershire which will help to support our clinicians in delivering the very best care possible. As a Digital Project Support Administrator, you will be joining a highly dynamic team that is supportive and puts staff development at the forefront of its business. Working with our team will provide personal development, with the chance for you to hone existing skills and develop new ones. You will have knowledge and experience of administrative and office systems and processes including experience of secretarial and minute-taking. The postholder will be required to have excellent communication and customer services skills with the ability to communicate at all levels across the organisation and across external stakeholders. This role will provide comprehensive support to the Digital Project & Change team, as well as administrative support for key departmental meetings (including agendas, minutes, action logs and following up on actions). This advert may close early if we receive a high number of applications. Main duties of the job
Provide support to project workstreams to manage the delivery of key change work activity. Acting as a point of contact for the project and change team for incoming internal and external communications. Including project progress monitoring and chasing. Undertake simple data analysis and production of project reports/charts as required. Having an understanding of various technologies to support the ordering and receipting of IT Equipment for projects. To attend meetings as required and provide appropriate documentation. To log incidents for the IT teams and where appropriate liaise with 3rd parties. This is a wide ranging role working on technical changes and will require a desire to get an understanding of project management as well as technical awareness of operational delivery such as support for PCs, laptops, Mobile phones etc. Ensuring that day-to-day management of technology services meets the trusts KPIs and customer requirements. There may be a future requirement to be part of an on-call Rota for out of hours support. Providing administrative support for departmental sub-committee meetings, including the collation and sending of papers, as well as the minuting and action taking. Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust. The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that: 89.7%
believe they are making a positive difference to patients/service users; 73.3%
would recommend the organisation as a place to work; 82.4%
agree that care of patients and service users is the organisations priority; 76.7%
would be happy with the standard of care for a friend or relative. Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work. Detailed job description and main responsibilities
To operate independently and as part of a project team to oversee the day to day management of IT projects and work streams being delivered by any member of the GHC IT Team. To provide administrative support for departmental sub-committee meetings, including the collation and sending of papers, as well as the minuting and action taking. Provide and coordinate the provision of project highlight reports to support status reporting to appropriate meetings and project boards. To provide efficient and confidential support to the Trust’s Digital Project team by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time efficiently. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring. To take complete responsibility for project meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions. Maintain an inventory of project equipment, goods and services including Technical and IT technical documentation reference libraries to permit easy access to support information by IT staff. Work within Trust and department guidelines, policies, practices and procedures. When these do not exist, the post holder is required create, document and implement new procedures. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment’s notice. Support and keep up to date key project documentation, such as risk registers, actions logs, reports (internal/external), financial tracking logs, and stock registers. Communicating or requesting digital information in a manner that can be understood by non-technical or unskilled users. Person specification
Qualifications
Experience of working within the NHS Aware of Prince2 principles Awareness of ITIL Service Management NVQ in an IT qualification or experience in a relevant role European Computer Driving Licence (ECDL) Microsoft Qualifications Length and/or Nature of Experience
Experience of working in a project management environment Awareness of NHS Information Governance principles Effective change agent with ability to be part of a team through significant programmes of change Professional / Managerial / Specialist Knowledge
Good keyboard and Microsoft Office skills Working knowledge of office procedures Experience of working with suppliers Knowledge of procurement processes and systems Personal Skills, Abilities and Attributes
Proven organisational and administrative skills Good stakeholder management skills, with the ability to communicate with staff in all disciplines and at all levels Good verbal and telephone communication skills Demonstrate a commitment to undertake further training and development as agreed with line manager Self-motivated with the ability to motivate and empower others to achieve specific goals Drive, passion, and enthusiasm, with the ability to relate well with other members of the team Other requirements
Ability to travel to Trust locations across Gloucestershire where necessary Able to attend and participate in all mandatory and statutory training events Physical handling of computer equipment, particularly laptops, PCs and printers When joining us, as well as becoming part of a team that makes a difference, we also offer: Free car parking at many of our sites 27 days leave plus bank holidays, increasing up to 33 days with long service A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification. A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners. Generous NHS pension and enhanced pay when if you work unsocial hours Flexible, family friendly and agile working opportunities Recognition and long service awards Fast Track physiotherapy Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. For more information please see the attached
'Additional Information for Applicants' document.
#J-18808-Ljbffr
