Digital Sales Advisor

We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. Working hours are between 8:30am to 6:30pm, Monday to Friday with a day off in the week. As well as working 1 in 3 weekends, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays. This role has an OTE of £33,800 plus benefits. Role and responsibilities to include: To contact customers who enquire via the Mercedes-Benz website within given timescales Identify customer requirements and pass on leads to the Sales Team for follow up Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed Accurately administer details of conversations on our Dealer Management System Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy To promote other services and products as appropriate What we are looking for: Ideally someone with experience in dealership sales and aftersales environments. The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS Good administrational knowledge Able to demonstrate a track record of achievement in both sales and customer service Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner Is able to engage customers and build relationships Has a genuine interest and passion for the motor industry, keeping abreast of developments Is numerate and analytical with strong attention to detail and possesses intermediate IT skills Embraces new ideas and thinking; eager to learn and develop their self In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get: 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company Events

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