Apply to: Digital Support Technician Level 3 Apprentice - Sheffield
Apply From:
27/01/2025 Learning Provider
Delivered by ESTIO TRAINING LIMITED Employer
BT GROUP PLC Vacancy Description
We’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup or help support others to get things ready for use and day-to-day operations. We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues; we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience. By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert. You’ll have developed key skills in some of our most critical Service Management tools and built a good understanding of these in supporting 24x7 customer operations. It’s a role that will keep you busy; but you’ll learn so many skills you can then take your IT support career in potentially many directions from a successful start. This job is available in the Business part of BT. Key Details
Vacancy Title
Digital Support Technician Level 3 Apprentice - Sheffield Employer Description
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it. Vacancy Location
1 Concourse Way S1 2BJ Wage Frequency
Custom Number of Vacancies
2 Vacancy Reference Number
1000298448 Key Dates
Apply From
27/01/2025 Closing Date For Applications
2025-02-17 23:59:59 Interview Begin From
To be confirmed Possible Start Date
2025-09-08 00:00:00 Training
Training to be Provided
As an Apprentice Technical Support Technician, you’ll study for a Level 3 apprenticeship, called Digital Support Technician. Your apprenticeship scheme will last for 16 months and 20% of your working hours will be dedicated to studying. In addition to your apprenticeship qualification, our apprentices also typically work towards their ITILv4 Foundation certification. Learning Provider
ESTIO TRAINING LIMITED Skills Required
Organisation skills, Customer care skills, Problem solving skills, Logical thinking Apply Now
#J-18808-Ljbffr
Apply From:
27/01/2025 Learning Provider
Delivered by ESTIO TRAINING LIMITED Employer
BT GROUP PLC Vacancy Description
We’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup or help support others to get things ready for use and day-to-day operations. We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues; we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience. By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert. You’ll have developed key skills in some of our most critical Service Management tools and built a good understanding of these in supporting 24x7 customer operations. It’s a role that will keep you busy; but you’ll learn so many skills you can then take your IT support career in potentially many directions from a successful start. This job is available in the Business part of BT. Key Details
Vacancy Title
Digital Support Technician Level 3 Apprentice - Sheffield Employer Description
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it. Vacancy Location
1 Concourse Way S1 2BJ Wage Frequency
Custom Number of Vacancies
2 Vacancy Reference Number
1000298448 Key Dates
Apply From
27/01/2025 Closing Date For Applications
2025-02-17 23:59:59 Interview Begin From
To be confirmed Possible Start Date
2025-09-08 00:00:00 Training
Training to be Provided
As an Apprentice Technical Support Technician, you’ll study for a Level 3 apprenticeship, called Digital Support Technician. Your apprenticeship scheme will last for 16 months and 20% of your working hours will be dedicated to studying. In addition to your apprenticeship qualification, our apprentices also typically work towards their ITILv4 Foundation certification. Learning Provider
ESTIO TRAINING LIMITED Skills Required
Organisation skills, Customer care skills, Problem solving skills, Logical thinking Apply Now
#J-18808-Ljbffr
