Job Description
DIGITAL WORKFLOW PROGRAMME MANAGER LONDON HYBRID – HARBOUR EXCHANGE OR LIVERPOOL STREET 6 MONTH CONTRACT – MULTI YEAR INITIATIVE Purpose of role: Definition of the program to implement strategic digital enterprise workflow/process orchestration platform and framework in EMEA Definition of IT architecture and infrastructure requirements for this program Mobilisation, coordination and training of resources for the program including stakeholder engagement with business and other technology teams Establishment of process engineering capability in EMEA Key Responsibilities: Technology Delivery Management: Definition of objectives, success factors, key performance indicators, business outcomes, business change and technology deliverables Development and execution of comprehensive delivery plans, including timelines, resources, budgets, issue and risk management Implementation of program stakeholder governance to oversee delivery, track and report progress, manage scope, issues, and risks Manage project budgets and resources effectively Architecture: Conduct thorough stakeholder meetings and gather required information towards driving into capability-centric architecture Document business requirements, business capability, process flows, and technical specifications in a clear and detailed manner Define and design target-state capability architecture, business service catalogue which are implementable in selected workflow/process orchestration platform Develop roadmap for replacement of the legacy end of live workflow platform and applications enabled through this platform Business Process Improvement: Collaborate with business stakeholders to identify end to end processes, pain points, inefficiencies, and areas for orchestration and automation Analyse current processes and design innovative solutions using the selected workflow/process orchestration platform Lead process reengineering efforts to optimize workflows and improve operational performance Collaborate with other technology, end-user or business change teams in designing the end to end process orchestration comprising IT systems, RPA and manual steps Platform Adoption: Develop and execute a comprehensive solution based on the program charter Provide training and support to end-users to ensure successful adoption and effective use of the platform Foster a culture of continuous improvement and innovation by encouraging the use of the platform for process automation and digital transformation Team Management: Lead and mentor a cross-functional team of technical experts, business analysts, and end-users Foster a collaborative and results-oriented team environment Provide guidance and support to team members to achieve project objectives Required Skills and Experience: Extensive experience in Business Process, Workflow, Case Management and Orchestration solution delivery within Financial Sector and Highly Regulated environment Experience in implementing frameworks and change programs for process orchestration in similar organisations Extensive knowledge BMPN, DMN and best practices in enterprise process modelling, automation and orchestration Experience in implementing Camunda, Flowable, or similar technologies into enterprise DevOps platforms and integration with on prem and cloud-based architectures Proven experience in technical program management; proficiency in project management methodologies (e.g., Agile, Waterfall) Experience working in complete life cycle of a BPM project (designing business process to working with technical team during implementation) Strong understanding of business process management concepts, methodologies, and tools Excellent analytical and problem-solving skills Strong communication and interpersonal skills to effectively collaborate with diverse stakeholders Experience in leading and managing cross-functional teams Knowledge of industry best practices and standards for process improvement and digital transformation Experience in contract management and negotiation of contracts and statements of work for software licenses, support and professional services Thorough understanding of IT controls and software development lifecycle Positive mindset to drive excellence and continual improvement in IT service delivery Effective corporate culture carrier, diversity and inclusion leader and sustainability champion
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DIGITAL WORKFLOW PROGRAMME MANAGER LONDON HYBRID – HARBOUR EXCHANGE OR LIVERPOOL STREET 6 MONTH CONTRACT – MULTI YEAR INITIATIVE Purpose of role: Definition of the program to implement strategic digital enterprise workflow/process orchestration platform and framework in EMEA Definition of IT architecture and infrastructure requirements for this program Mobilisation, coordination and training of resources for the program including stakeholder engagement with business and other technology teams Establishment of process engineering capability in EMEA Key Responsibilities: Technology Delivery Management: Definition of objectives, success factors, key performance indicators, business outcomes, business change and technology deliverables Development and execution of comprehensive delivery plans, including timelines, resources, budgets, issue and risk management Implementation of program stakeholder governance to oversee delivery, track and report progress, manage scope, issues, and risks Manage project budgets and resources effectively Architecture: Conduct thorough stakeholder meetings and gather required information towards driving into capability-centric architecture Document business requirements, business capability, process flows, and technical specifications in a clear and detailed manner Define and design target-state capability architecture, business service catalogue which are implementable in selected workflow/process orchestration platform Develop roadmap for replacement of the legacy end of live workflow platform and applications enabled through this platform Business Process Improvement: Collaborate with business stakeholders to identify end to end processes, pain points, inefficiencies, and areas for orchestration and automation Analyse current processes and design innovative solutions using the selected workflow/process orchestration platform Lead process reengineering efforts to optimize workflows and improve operational performance Collaborate with other technology, end-user or business change teams in designing the end to end process orchestration comprising IT systems, RPA and manual steps Platform Adoption: Develop and execute a comprehensive solution based on the program charter Provide training and support to end-users to ensure successful adoption and effective use of the platform Foster a culture of continuous improvement and innovation by encouraging the use of the platform for process automation and digital transformation Team Management: Lead and mentor a cross-functional team of technical experts, business analysts, and end-users Foster a collaborative and results-oriented team environment Provide guidance and support to team members to achieve project objectives Required Skills and Experience: Extensive experience in Business Process, Workflow, Case Management and Orchestration solution delivery within Financial Sector and Highly Regulated environment Experience in implementing frameworks and change programs for process orchestration in similar organisations Extensive knowledge BMPN, DMN and best practices in enterprise process modelling, automation and orchestration Experience in implementing Camunda, Flowable, or similar technologies into enterprise DevOps platforms and integration with on prem and cloud-based architectures Proven experience in technical program management; proficiency in project management methodologies (e.g., Agile, Waterfall) Experience working in complete life cycle of a BPM project (designing business process to working with technical team during implementation) Strong understanding of business process management concepts, methodologies, and tools Excellent analytical and problem-solving skills Strong communication and interpersonal skills to effectively collaborate with diverse stakeholders Experience in leading and managing cross-functional teams Knowledge of industry best practices and standards for process improvement and digital transformation Experience in contract management and negotiation of contracts and statements of work for software licenses, support and professional services Thorough understanding of IT controls and software development lifecycle Positive mindset to drive excellence and continual improvement in IT service delivery Effective corporate culture carrier, diversity and inclusion leader and sustainability champion
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