Digitising Work Coordinator

About The Role Are you a highly organised and motivated individual with a passion for efficiency? We’re seeking a dynamic Digitising Work Coordinator to join our growing team at Arco. In this crucial role, you’ll be the driving force behind our digitisation process, ensuring smooth operations and exceeding customer expectations. You’ll face exciting challenges, from optimising workflows and identifying bottlenecks to improving team performance and maintaining the highest quality standards. Key responsibilities include: Distributing requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member. Processing urgent requests where these would be missed systemically. Identifying any duplicate requests or emails and taking relevant action. Proactively contacting internal customers to reduce delays with order processing. Digitising Amendments and simple logo requests where appropriate. Providing administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes. Ensuring the operation key performance indicators (KPI’s) are recorded promptly. Taking a lead in monitoring and coordinating 5S and quality departmental inspections. Develop a plan to address any actions required. Maintaining and reporting on the team’s standard operation procedures (SOP’s) and training matrix ensuring all data is up to date. Developing good working relationships with internal stakeholders to ensure good two-way communication. On top of working for the UK’s leading integrated health and safety experts, you’ll also receive: A starting salary of £23,400 plus up to 10% bonus. 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days. 2 fully paid Community Volunteering days every year. An excellent pension and Life Assurance scheme. A huge range of high street retailer discounts to help with cost of living via MyArco Perks. Free, 24-hour access to our Employee Assistance Programme. Access to our Learning Management System, to support your personal and career development. Long-term service awards – we’re proud to have employees who have worked for us for 40 years. The ideal Digitising Work Coordinator will be/have: Knowledge of clothing and embroidery options. Good communication skills (verbal and written) and problem-solving skills. Good telephone manner. Good verbal and written English. Good attention to detail. High levels of IT, proficient with MS Word, Excel and Outlook. Working knowledge of Artwork & design packages (Wilcom) desirable. About Us With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge. We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balancing the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together. Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come. Be Safe, Be Yourself, Be Your Best.

#J-18808-Ljbffr