- To handle catalogue provisions to deliver all standard customer requests in line with processes.
- Accurately gather customer requirements, communicating effectively and manage customer expectations.
- Focal point for Mobile ways of working and user queries and issues.
- Support for the rollout and steady state use of smartphones, iPhones, iPads, and laptops, including issuing and processing activations of devices.
- Processing of hardware, peripheral and software requests.
- Liaison with 2nd & 3rd line support for a range of client hardware and software.
- Performing role of Local Security Officer (LSO) for official systems and Expert User (raising customer orders via the Defence Digital Service Catalogue).
- Asset Management via Helix Asset Management Tool including - recording and updating assets and user details, creation of work requests and assigning to the team within SharePoint and Remedy.
- Monitoring and ordering of equipment stock and stationery levels.
- Postal duties including arranging parcel force returns of equipment.
- Processing disposals of redundant equipment.
- Managing and supporting a help desk.
Person specification
Highly competitive civil service pension scheme
Alternative working practices such as working from home
25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years service.
Enhanced maternity, paternity and adoption leave
Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
To learn more about our full range of benefits, view our Candidate Information Guide attached.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Leadership
- Delivering at Pace
- Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
- Changing and Improving
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Technical: Digital, Data and Technology Profession Capability Framework Associate Delivery Manager Team Dynamics and Collaboration: https://ddat-capability-framework.service.gov.uk/
- Technical: Digital, Data and Technology Profession Capability Framework Associate Delivery Manager Communication skills-Working level
We only ask for evidence of these technical skills on your application form:
- Technical: Digital, Data and Technology Profession Capability Framework Associate Delivery Manager Communication skills-Working level
Benefits
Alongside your salary of 29,580, Ministry of Defence contributes 8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ .
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the Managing a Quality Service and Changing and Improving and Personal Statement.
In this instance the remaining elements will be tested at interview.
Atapplication you will be assessed against the following:
Behaviours:
Managing a Quality Service
Changing and Improving
CV
Technical: Digital, Data and Technology Profession Capability Framework
Associate Delivery Manager Communication skills- Working level
Atinterview you will be assessed against the following:
Behaviours:
Delivering at Pace
Managing a Quality Service
Changing and Improving
Technical: Digital, Data and Technology Profession Capability Framework
Associate Delivery Manager Team Dynamics and Collaboration
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .
See our vetting charter (opens in a new window) .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
