Direct Protection Sales Consultant
- Salary £23,900
This is a great job for someone who is passionate about delivering exceptional customer service, engaging and supporting customers through their journey to find answers to their questions while ensuring compliance with business and FCA requirements. If you're someone who thrives on helping customers make informed decisions and enjoys a challenge, this job is for you!
This role will have a rotated shift pattern, shifts will be between Monday- Friday 8am- 6pm.
A bit about the job The right candidate will be handling both inbound and outbound telephony support to direct protection customers with a view of progression to also assisting online queries through a live chat platform. We are looking for someone that can come in and proactively manage existing applications and possess the ability to have strong non-advised customer conversations whilst meeting all regulatory requirements. There will be an aspect of this role that will require you to liaise with stakeholders across the business to drive the right customer outcomes.
Skills and experience: Exceptional communication skills, including a strong phone presence, the ability to build rapport, demonstrate empathy, and actively listen and ask insightful questions. A team player who thrives in a collaborative environment, dedicated to delivering outstanding customer service, with a positive, can-do attitude and the confidence to navigate challenging conversations and address objections. Someone who is risk-conscious and can effectively resolve issues to provide the best possible support to our customers. Capable of thriving in a fast-paced, dynamic work environment.
What you'll get for this role: Starting salary £23,900 Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. We take your wellbeing seriously with lots of support and tools.
Inclusivity Statement: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Application Process: To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com. #J-18808-Ljbffr
- Salary £23,900
This is a great job for someone who is passionate about delivering exceptional customer service, engaging and supporting customers through their journey to find answers to their questions while ensuring compliance with business and FCA requirements. If you're someone who thrives on helping customers make informed decisions and enjoys a challenge, this job is for you!
This role will have a rotated shift pattern, shifts will be between Monday- Friday 8am- 6pm.
A bit about the job The right candidate will be handling both inbound and outbound telephony support to direct protection customers with a view of progression to also assisting online queries through a live chat platform. We are looking for someone that can come in and proactively manage existing applications and possess the ability to have strong non-advised customer conversations whilst meeting all regulatory requirements. There will be an aspect of this role that will require you to liaise with stakeholders across the business to drive the right customer outcomes.
Skills and experience: Exceptional communication skills, including a strong phone presence, the ability to build rapport, demonstrate empathy, and actively listen and ask insightful questions. A team player who thrives in a collaborative environment, dedicated to delivering outstanding customer service, with a positive, can-do attitude and the confidence to navigate challenging conversations and address objections. Someone who is risk-conscious and can effectively resolve issues to provide the best possible support to our customers. Capable of thriving in a fast-paced, dynamic work environment.
What you'll get for this role: Starting salary £23,900 Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme. Brilliantly supportive policies including parental and carer's leave. Flexible benefits to suit you, including sustainability options such as cycle to work. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others. We take your wellbeing seriously with lots of support and tools.
Inclusivity Statement: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Application Process: To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com. #J-18808-Ljbffr
Industry:
Insurance
Specialties:
Retirement, Investments, Insurance, Health, Insurtech, Protection, and Wealth
Employees:
10,001+
Annual Revenue:
£18.5B
Founded:
1696
Address:
80 Fenchurch Street, London, GB, EC3M 4AE
Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all.
