Job Description
The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services. Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies. The main duties and responsibilities will include: Call handling and maintaining management information systems, ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responders and contacting 999 emergency services, as required. There is a requirement to work on your own as well as part of a team. Previous experience working within a care environment is desirable, as well as a working knowledge of relevant computer software such as Microsoft Office. This post is temporary for a period up to 12 months. Working for us! For more information on Glasgow City Health and Social Care Partnership (GCC), please visit the following websites: GCC Website and GCC Conditions of Service
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The Response Service Centre, predominately a call handling service, provides Community Alarms and Telecare Services to vulnerable service users throughout Glasgow and the wider community, as well as covering the Out of Hours Service for Transport & Support Services. Reporting directly to the Senior Direct Response Officer, you will be responsible for responding to Community Alarm and telephone enquiries from a vulnerable service user group as well as Home Care staff and other agencies. The main duties and responsibilities will include: Call handling and maintaining management information systems, ensuring that calls are dealt with appropriately and within Service Level Agreements. Despatching responders and contacting 999 emergency services, as required. There is a requirement to work on your own as well as part of a team. Previous experience working within a care environment is desirable, as well as a working knowledge of relevant computer software such as Microsoft Office. This post is temporary for a period up to 12 months. Working for us! For more information on Glasgow City Health and Social Care Partnership (GCC), please visit the following websites: GCC Website and GCC Conditions of Service
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