Director, Associate Success

Key Responsibilities Lead and develop a high-performing HR Shared Services team across multiple countries, fostering a culture of collaboration, accountability, and continuous learning. Oversee core HR administrative services, including employee onboarding, benefits administration, employee life-cycle processes, employee records management, and offboarding. Establish and maintain SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for HR service delivery. Identify, partner, and drive opportunities for centralization, standardization, and process improvements across HR operations. Partner with HR business partners, other regional BYonder Care teams, and business leaders to ensure HR services meet evolving organizational needs. Monitor and leverage emerging trends and technologies to maintain a best-in-class HR service delivery model. Manage technology platforms, ensuring their effective utilization and integration with business systems. Provide mentorship and support to team members, promoting professional growth and development. Analyze service delivery metrics and employee feedback to identify areas for enhancement. Implement process improvements and automation to increase efficiency, reduce costs, and improve user experience. Collaborate with internal and external stakeholders to optimize service delivery. Ensure compliance with applicable labor laws, regulations, and organizational policies. Oversee the maintenance of accurate and secure employee records in alignment with data privacy standards. Act as a key point of contact for escalated HR service issues and ensure timely resolution. Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field. 10+ years of experience in HR operations, shared services, or a related field. 5+ years in a leadership role managing teams across EMEA. 3+ years of experience as HR Business Partner or HR Generalist. Proven experience managing HR and case management technology platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow). Solid knowledge of employment laws and regulations across EMEA. Strong background in process optimization, change management, and project management. Excellent leadership and people management skills. Strong analytical and problem-solving capabilities. Exceptional communication and interpersonal skills. Strong customer-centric mindset. Ability to collaborate and influence across various stakeholders. Proficiency in HR technology and data management systems.

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