Director, Markets, Operational Client Relationship Management
Lead the global operational client relationship strategy for the Corporate segment within Markets Client Solutions. Drive exceptional client service delivery across all operational touchpoints, ensuring alignment with business goals and enhancing the client experience. As the face of operational strategy, you will collaborate with key stakeholders, identify opportunities for innovation, and ensure smooth execution of critical client operations worldwide. Key Responsibilities
Strategic Leadership : Develop and execute strategies to enhance client relationships for the Corporate segment, ensuring alignment with operational goals. Operational Oversight : Manage pre-trade, trade, and post-trade service delivery, driving initiatives to improve global consistency and streamline processes. Client Advocacy : Serve as the primary escalation point for client issues and act as a trusted partner to Sales and Relationship Management teams. Collaboration & Innovation : Partner with internal teams to identify and implement innovative solutions, including digitalization and e-channel adoption. Account Management : Build operational account plans, conduct service reviews, and identify opportunities to grow wallet share and improve client satisfaction. Industry Engagement : Represent the bank in industry forums, providing actionable insights to internal stakeholders. Skills and Qualifications
Skills
Strong communication and customer relationship management abilities. Deep understanding of Markets products, trade lifecycle, and operational processes. Proven problem-solving skills and the ability to influence and collaborate across functions. Effective time management and organizational skills. Expertise in driving digital transformation and operational efficiency. Qualifications
Vast experience in client relationship management or operations within financial markets. Solid product knowledge across Markets, including FX, derivatives, and structured products. Leadership experience in managing global teams and cross-functional initiatives. Demonstrated ability to navigate complex regulatory and operational landscapes. About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations. Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working
options based around home and office locations, with flexible working patterns. Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
#J-18808-Ljbffr
Lead the global operational client relationship strategy for the Corporate segment within Markets Client Solutions. Drive exceptional client service delivery across all operational touchpoints, ensuring alignment with business goals and enhancing the client experience. As the face of operational strategy, you will collaborate with key stakeholders, identify opportunities for innovation, and ensure smooth execution of critical client operations worldwide. Key Responsibilities
Strategic Leadership : Develop and execute strategies to enhance client relationships for the Corporate segment, ensuring alignment with operational goals. Operational Oversight : Manage pre-trade, trade, and post-trade service delivery, driving initiatives to improve global consistency and streamline processes. Client Advocacy : Serve as the primary escalation point for client issues and act as a trusted partner to Sales and Relationship Management teams. Collaboration & Innovation : Partner with internal teams to identify and implement innovative solutions, including digitalization and e-channel adoption. Account Management : Build operational account plans, conduct service reviews, and identify opportunities to grow wallet share and improve client satisfaction. Industry Engagement : Represent the bank in industry forums, providing actionable insights to internal stakeholders. Skills and Qualifications
Skills
Strong communication and customer relationship management abilities. Deep understanding of Markets products, trade lifecycle, and operational processes. Proven problem-solving skills and the ability to influence and collaborate across functions. Effective time management and organizational skills. Expertise in driving digital transformation and operational efficiency. Qualifications
Vast experience in client relationship management or operations within financial markets. Solid product knowledge across Markets, including FX, derivatives, and structured products. Leadership experience in managing global teams and cross-functional initiatives. Demonstrated ability to navigate complex regulatory and operational landscapes. About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations. Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working
options based around home and office locations, with flexible working patterns. Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
#J-18808-Ljbffr
