This range is provided by Trust In SODA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Trust In SODA Software Engineer Specialist at Trust In SODA & Women In DevOps UK&I Lead | Building & Scaling Leading Software Engineering Teams
A rapidly growing tech company is seeking a dynamic
Director of Customer Experience
to lead their efforts in driving B2B client growth and satisfaction. The Role As the
Director of Customer Experience , you will inspire and lead a high-performing team while ensuring customer satisfaction and retention. Key responsibilities include: Leading and managing the Customer Success function. Building and maintaining strong client relationships. Developing and implementing strategies aligned with business objectives. Streamlining customer success processes for scalability and efficiency. Analyzing client data to identify trends and improvement opportunities. Partnering with cross-functional teams to drive success. Qualifications 8+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role (preferably in tech or SaaS). Proven ability to lead teams, define strategies, and deliver measurable results. Experience managing complex, high-value accounts on a global scale. Strong analytical mindset and problem-solving capabilities. Excellent communication and relationship-building skills. If this opportunity resonates with you, feel free to reach out! Seniority level
Director Employment type
Full-time Job function
Education, Information Technology, and Sales Industries
Software Development
#J-18808-Ljbffr
Direct message the job poster from Trust In SODA Software Engineer Specialist at Trust In SODA & Women In DevOps UK&I Lead | Building & Scaling Leading Software Engineering Teams
A rapidly growing tech company is seeking a dynamic
Director of Customer Experience
to lead their efforts in driving B2B client growth and satisfaction. The Role As the
Director of Customer Experience , you will inspire and lead a high-performing team while ensuring customer satisfaction and retention. Key responsibilities include: Leading and managing the Customer Success function. Building and maintaining strong client relationships. Developing and implementing strategies aligned with business objectives. Streamlining customer success processes for scalability and efficiency. Analyzing client data to identify trends and improvement opportunities. Partnering with cross-functional teams to drive success. Qualifications 8+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role (preferably in tech or SaaS). Proven ability to lead teams, define strategies, and deliver measurable results. Experience managing complex, high-value accounts on a global scale. Strong analytical mindset and problem-solving capabilities. Excellent communication and relationship-building skills. If this opportunity resonates with you, feel free to reach out! Seniority level
Director Employment type
Full-time Job function
Education, Information Technology, and Sales Industries
Software Development
#J-18808-Ljbffr
