Renaissance is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments.
Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.
Worldwide, we support over 18 million students, operating in over 100 countries.
About this role:
The Director of Operations will play a critical leadership role in managing and optimising the operational functions of Renaissance Global.
This role includes responsibility for customer support, warehouse operations, the scoring function for paper assessments, and the solutions team that handles special projects.
This unique role will have a real opportunity to drive operational excellence, implementing scalable solutions, and ensuring a high-quality service experience for clients and stakeholders.
This is an office/hybrid position with the expectation of a minimum of 3 days in our Swindon office.
Director of Operations, Job Responsibilities:
Leadership of the customer support, scoring and warehousing teams – providing coaching, mentoring and development as well as setting clear objectives. Establish and monitor customer service performance standards, including response times, case resolutions, and overall satisfaction. Implement best practices to optimize warehouse space, reduce waste, and improve efficiency in operations. Oversee recruitment, training, and support for scorers to ensure efficient performance during peak assessment periods. Evaluate and refine internal processes and systems to ensure they align with business objectives and meet quality standards. Use data-driven insights to identify bottlenecks, improve workflows, and optimize resource allocation. Conduct regular performance reviews, provide feedback, and promote professional development opportunities within the team. Ensure the team has the tools, training, and resources needed to perform effectively. Oversee the operational budget, ensuring cost-effective resource allocation across all functions. Track operational expenses, identify opportunities for cost savings, and report on financial performance. Skills and experience required:
As our Director of Operations, we are looking for someone who aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide. We are looking for experience in change and best practice – ideally you’ll have worked in a global organisation and have experience delivering transformation. Transformation experience in a tech or similar industry – ideally with global experience and able to work across cultures. Strong leadership and team management abilities, with experience in motivating and developing cross-functional teams. Data driven mindset with excellent problem-solving, analytical, and decision-making skills. Ability to manage budgets, track performance metrics, and drive continuous improvement initiatives. Proficiency in using operational management tools (e.g., ERP, CRM, inventory management systems). Understanding of compliance and data protection regulations, particularly related to education and assessment. Highly organised and efficient – able to handle multiple tasks to a high quality. Pro-active and flexible. Additional information:
This role is based in our Swindon office on a hybrid basis, 2-3 days a week. Some travel will be required as needed. We offer a competitive salary range of £90-115k plus bonus. 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown). A day off for your birthday, to be used in the month of your birthday. Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway). BUPA Healthcare, Life assurance, Permanent health insurance. Pension scheme with enhanced employer contribution. Season ticket loan and EAP. We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. This role is subject to DBS and background checks. Apply for this job
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Leadership of the customer support, scoring and warehousing teams – providing coaching, mentoring and development as well as setting clear objectives. Establish and monitor customer service performance standards, including response times, case resolutions, and overall satisfaction. Implement best practices to optimize warehouse space, reduce waste, and improve efficiency in operations. Oversee recruitment, training, and support for scorers to ensure efficient performance during peak assessment periods. Evaluate and refine internal processes and systems to ensure they align with business objectives and meet quality standards. Use data-driven insights to identify bottlenecks, improve workflows, and optimize resource allocation. Conduct regular performance reviews, provide feedback, and promote professional development opportunities within the team. Ensure the team has the tools, training, and resources needed to perform effectively. Oversee the operational budget, ensuring cost-effective resource allocation across all functions. Track operational expenses, identify opportunities for cost savings, and report on financial performance. Skills and experience required:
As our Director of Operations, we are looking for someone who aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide. We are looking for experience in change and best practice – ideally you’ll have worked in a global organisation and have experience delivering transformation. Transformation experience in a tech or similar industry – ideally with global experience and able to work across cultures. Strong leadership and team management abilities, with experience in motivating and developing cross-functional teams. Data driven mindset with excellent problem-solving, analytical, and decision-making skills. Ability to manage budgets, track performance metrics, and drive continuous improvement initiatives. Proficiency in using operational management tools (e.g., ERP, CRM, inventory management systems). Understanding of compliance and data protection regulations, particularly related to education and assessment. Highly organised and efficient – able to handle multiple tasks to a high quality. Pro-active and flexible. Additional information:
This role is based in our Swindon office on a hybrid basis, 2-3 days a week. Some travel will be required as needed. We offer a competitive salary range of £90-115k plus bonus. 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown). A day off for your birthday, to be used in the month of your birthday. Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway). BUPA Healthcare, Life assurance, Permanent health insurance. Pension scheme with enhanced employer contribution. Season ticket loan and EAP. We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. This role is subject to DBS and background checks. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
#J-18808-Ljbffr
