Director of Operations
Responsible to:
Chief Executive
Responsible for:
Operations Manager, Operation Co-ordinators, Technical Stage Manager, Maintenance Co-ordinator, Housekeeping
Job purpose:
Lead and support the facilities and operations team in the management of the Arts Centre and Theatre, ensuring high levels of customer service; health and safety; security and buildings maintenance. Provide senior leadership support to the technical department.
SOUTH HILL PARK
BERKSHIRE'S CENTRE FOR THE ARTS, BUSINESS AND COMMUNITY
Located in a beautiful eighteenth century Mansion house and grounds, South Hill Park is a unique and highly regarded arts centre and theatre, providing a rich mix of arts performances and activities. The venue is also the new official home for Bracknell Forest wedding ceremonies and offers a variety of opportunities for corporate or private events and hospitality such as wedding receptions, parties and conferencing.
A producing and presenting venue: music, theatre, comedy and dance, South Hill Park attracts leading professional producers, artists and local groups to form an annual performing arts programme augmented by our hugely popular in-house community productions. The venue boasts two theatres, music and comedy cellar, recital room, craft workshops, three visual arts exhibition spaces and a cinema.
In the summer the grounds and buildings are taken over by a number of festivals and outdoor events - an opportunity to enjoy popular music, Shakespeare, and children's theatre in a beautifully restored, award-winning English garden. South Hill Park produces its own Christmas pantomime and large-scale in-house Easter musical.
South Hill Park is run by an independent trust registered as a charity and is part-funded by Bracknell Forest Borough Council and Bracknell Town Council, with project support from Arts Council England and a number of trusts and foundations.
South Hill Park is a creative and vibrant place to visit and work. The staff, Board of Trustees and visitors are fiercely proud of the work and activity that takes place in the Arts Centre and passionate about the role it plays within our community -
together we inspire and enrich lives .
JOB DESCRIPTION - GENERAL
As a member of the senior leadership team, contribute to the strategic planning of South Hill Park with particular focus on buildings maintenance; customer service; health and safety; and the management of the facilities and operations team. The operations team consists of: Director of Operations; Operations Manager; House Managers; Maintenance Co-ordinator; Janitors; Cleaners and front of house Volunteers.
MAIN DUTIES AND RESPONSIBILITIES
To lead and support the facilities and operations team. To provide senior leadership support to the technical department. To oversee buildings maintenance and daily housekeeping. To ensure appropriate levels of security. To ensure high levels of health and safety and customer care. To establish an excellent working relationship with the caterer and registrars to ensure efficient use of the facilities whilst maximising earned income. JOB DESCRIPTION - SPECIFIC
The Director of Operations will:
Make a pro-active contribution to South Hill Park's senior leadership team; Deputise for the Chief Executive as required; Be a Personal License Holder (South Hill Park will arrange if required), ensuring all licenses are up to date and adhered to, liaising with external authorities and stepping in as Designated Premises Supervisor if required; Oversee the day to day operations and facilities at South Hill Park; Recruit, line manage and appraise the Operations Manager; House Managers; Technical Stage Manager; Maintenance Co-ordinator and Housekeeping team; Provide senior leadership support to the Technical Stage Manager and technical team; Lead on the Arts Centre's approach to Volunteers; With the Chief Executive, set and manage the department's annual budgets; Act as Health & Safety Officer (including Fire Officer) for all public and private areas, ensuring policies and procedures for fire; first aid; hazardous substances and security are adhered to by all staff and resident or visiting companies; Ensure all health and safety records are kept up to date; Carry out cleaning checks for the site, resolve issues and manage checklists with the housekeeping team; Be the primary contact for South Hill Park's insurance broker and manage all insurance related matters; Act as South Hill Park's representative on all operational matters in relation to and in liaison with the caterer and registrars; With the Sales and Marketing Director, set targets for programme and merchandise sales and implement processes with the house management team to deliver against those targets; Work closely with the caterer on supporting all performance related ancillary sales opportunities; Oversee the operational practicalities of outdoor events and festivals; Act as key holder and take responsibility for security of the building, including the alarm system, CCTV and keys; As required, liaise with a third party security company to ensure the safety of all staff and visitors; Work with the maintenance co-ordinator on the maintenance and general upkeep of the buildings, aspects of the grounds, equipment and general facilities; Cover duty management shifts in the event of illness, holiday etc; Attend occasional staff meetings, training sessions and other events, which may take place outside normal working hours. General
Represent South Hill Park as an ambassador for the organisation at press nights, performances, meetings and events; Undertake any other duties as may be reasonably requested by the Chief Executive; Follow and adhere to all health and safety procedures and policy. Relationships
Maintain good professional relationships with:
Staff, tutors, volunteers and members of the Board of South Hill Park; Bracknell Forest Borough registrars and the caterers who operate within the Mansion; The officers and members of Bracknell Forest Borough Council, Bracknell Town Council and Parish Councils; Relevant arts organisations, associations and professional bodies; All other individuals and organisations with whom South Hill Park seeks to work. PERSON SPECIFICATION
Education
Essential
A good level of education Desirable
A' Level or FE equivalent Hold a recognised health and safety qualification (IOSH Managing Safely, NEBOSH Gen) Skills & Knowledge
Essential
Leadership/managerial experience Managing a team Working in a building facilities/ operations team Experience in areas of; health and safety, inc. fire safety, IT, insurance and security Managing budgets Meeting/monitoring targets Computer literate (Microsoft Office: word, excel, outlook) Desirable
Building maintenance Working for other arts/leisure facilities Knowledge of technical theatre Previous Premises Licence holder Supervising large scale events Working with volunteers Personal Qualities
Essential
Proactive, professional, diplomatic and enthusiastic approach Results driven Accuracy and attention to detail Team player - works well with others Calm under pressure Well organised and good administration skills A good communicator Willingness to 'muck in' Able to work evenings and weekends as required Desirable
Interest in the visual and performing arts A clean driving licence and own car EQUAL OPPORTUNITIES
South Hill Park aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #J-18808-Ljbffr
Responsible to:
Chief Executive
Responsible for:
Operations Manager, Operation Co-ordinators, Technical Stage Manager, Maintenance Co-ordinator, Housekeeping
Job purpose:
Lead and support the facilities and operations team in the management of the Arts Centre and Theatre, ensuring high levels of customer service; health and safety; security and buildings maintenance. Provide senior leadership support to the technical department.
SOUTH HILL PARK
BERKSHIRE'S CENTRE FOR THE ARTS, BUSINESS AND COMMUNITY
Located in a beautiful eighteenth century Mansion house and grounds, South Hill Park is a unique and highly regarded arts centre and theatre, providing a rich mix of arts performances and activities. The venue is also the new official home for Bracknell Forest wedding ceremonies and offers a variety of opportunities for corporate or private events and hospitality such as wedding receptions, parties and conferencing.
A producing and presenting venue: music, theatre, comedy and dance, South Hill Park attracts leading professional producers, artists and local groups to form an annual performing arts programme augmented by our hugely popular in-house community productions. The venue boasts two theatres, music and comedy cellar, recital room, craft workshops, three visual arts exhibition spaces and a cinema.
In the summer the grounds and buildings are taken over by a number of festivals and outdoor events - an opportunity to enjoy popular music, Shakespeare, and children's theatre in a beautifully restored, award-winning English garden. South Hill Park produces its own Christmas pantomime and large-scale in-house Easter musical.
South Hill Park is run by an independent trust registered as a charity and is part-funded by Bracknell Forest Borough Council and Bracknell Town Council, with project support from Arts Council England and a number of trusts and foundations.
South Hill Park is a creative and vibrant place to visit and work. The staff, Board of Trustees and visitors are fiercely proud of the work and activity that takes place in the Arts Centre and passionate about the role it plays within our community -
together we inspire and enrich lives .
JOB DESCRIPTION - GENERAL
As a member of the senior leadership team, contribute to the strategic planning of South Hill Park with particular focus on buildings maintenance; customer service; health and safety; and the management of the facilities and operations team. The operations team consists of: Director of Operations; Operations Manager; House Managers; Maintenance Co-ordinator; Janitors; Cleaners and front of house Volunteers.
MAIN DUTIES AND RESPONSIBILITIES
To lead and support the facilities and operations team. To provide senior leadership support to the technical department. To oversee buildings maintenance and daily housekeeping. To ensure appropriate levels of security. To ensure high levels of health and safety and customer care. To establish an excellent working relationship with the caterer and registrars to ensure efficient use of the facilities whilst maximising earned income. JOB DESCRIPTION - SPECIFIC
The Director of Operations will:
Make a pro-active contribution to South Hill Park's senior leadership team; Deputise for the Chief Executive as required; Be a Personal License Holder (South Hill Park will arrange if required), ensuring all licenses are up to date and adhered to, liaising with external authorities and stepping in as Designated Premises Supervisor if required; Oversee the day to day operations and facilities at South Hill Park; Recruit, line manage and appraise the Operations Manager; House Managers; Technical Stage Manager; Maintenance Co-ordinator and Housekeeping team; Provide senior leadership support to the Technical Stage Manager and technical team; Lead on the Arts Centre's approach to Volunteers; With the Chief Executive, set and manage the department's annual budgets; Act as Health & Safety Officer (including Fire Officer) for all public and private areas, ensuring policies and procedures for fire; first aid; hazardous substances and security are adhered to by all staff and resident or visiting companies; Ensure all health and safety records are kept up to date; Carry out cleaning checks for the site, resolve issues and manage checklists with the housekeeping team; Be the primary contact for South Hill Park's insurance broker and manage all insurance related matters; Act as South Hill Park's representative on all operational matters in relation to and in liaison with the caterer and registrars; With the Sales and Marketing Director, set targets for programme and merchandise sales and implement processes with the house management team to deliver against those targets; Work closely with the caterer on supporting all performance related ancillary sales opportunities; Oversee the operational practicalities of outdoor events and festivals; Act as key holder and take responsibility for security of the building, including the alarm system, CCTV and keys; As required, liaise with a third party security company to ensure the safety of all staff and visitors; Work with the maintenance co-ordinator on the maintenance and general upkeep of the buildings, aspects of the grounds, equipment and general facilities; Cover duty management shifts in the event of illness, holiday etc; Attend occasional staff meetings, training sessions and other events, which may take place outside normal working hours. General
Represent South Hill Park as an ambassador for the organisation at press nights, performances, meetings and events; Undertake any other duties as may be reasonably requested by the Chief Executive; Follow and adhere to all health and safety procedures and policy. Relationships
Maintain good professional relationships with:
Staff, tutors, volunteers and members of the Board of South Hill Park; Bracknell Forest Borough registrars and the caterers who operate within the Mansion; The officers and members of Bracknell Forest Borough Council, Bracknell Town Council and Parish Councils; Relevant arts organisations, associations and professional bodies; All other individuals and organisations with whom South Hill Park seeks to work. PERSON SPECIFICATION
Education
Essential
A good level of education Desirable
A' Level or FE equivalent Hold a recognised health and safety qualification (IOSH Managing Safely, NEBOSH Gen) Skills & Knowledge
Essential
Leadership/managerial experience Managing a team Working in a building facilities/ operations team Experience in areas of; health and safety, inc. fire safety, IT, insurance and security Managing budgets Meeting/monitoring targets Computer literate (Microsoft Office: word, excel, outlook) Desirable
Building maintenance Working for other arts/leisure facilities Knowledge of technical theatre Previous Premises Licence holder Supervising large scale events Working with volunteers Personal Qualities
Essential
Proactive, professional, diplomatic and enthusiastic approach Results driven Accuracy and attention to detail Team player - works well with others Calm under pressure Well organised and good administration skills A good communicator Willingness to 'muck in' Able to work evenings and weekends as required Desirable
Interest in the visual and performing arts A clean driving licence and own car EQUAL OPPORTUNITIES
South Hill Park aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #J-18808-Ljbffr
