Are you a dynamic leader with a passion for transforming healthcare? We have an exceptional opportunity for you to join our Trust as Director of Transformation.
This senior leadership role will focus on driving large-scale change, operational excellence, and continuous improvement, ensuring alignment with the Trust's strategic objectives, and ensuring the Trust is achieving the appropriate balance between improvements across quality, productivity, and efficiency. The post-holder will work collaboratively with internal and external stakeholders, including Integrated Care Systems (ICS), to transform care pathways, improve patient outcomes, and enhance efficiency across the organisation.
Proposed Interview Date - W/C 17th February 2025
Main Duties:
Lead the strategic transformation of the Trust to deliver high-quality, integrated services that meet patient and community needs. Drive large-scale change, operational excellence, and continuous improvement, aligned with the Trust's strategic objectives. Develop and implement the Trust's strategic transformation plan, working closely with the executive team. Lead complex transformation programmes, including clinical service redesign, digital transformation, and workforce optimisation. Implement change management strategies to support cultural and operational shifts, ensuring staff engagement and buy-in. Build and maintain strong relationships with external partners to deliver integrated care solutions. Engage with patients, carers, and the public to ensure transformation programmes reflect community needs and preferences. Establish robust governance structures to oversee transformation programmes, ensuring accountability, risk management, and timely delivery. Lead the development of performance metrics to measure the success of transformation initiatives. Lead the financial planning and management of transformation programmes, ensuring effective resource allocation and value for money. Lead and manage the Transformation Directorate, supporting and developing staff to deliver high-quality work. Ensure all transformation initiatives comply with national standards, regulatory requirements, and Trust policies. About Us
Croydon is a trailblazer in integration to join-up the health and care services available for local people and breakdown barriers between professional teams to make the most of our workforce and expertise. The Trust runs two hospitals, north and south of the borough. Its main campus, Croydon University Hospital, is home to the borough's only Emergency Department and often receives more ambulances than many major trauma centres. The hospital provides more than 100 specialist services, including 24/7 maternity care. An ongoing investment programme is also transforming the facilities available, with a dedicated new children's unit and multi-million pound intensive care unit opening in 2023. The Trust has one of the most diverse workforce profiles in the capital, with more than half of its staff from Black, Asian, or Minority Ethnic groups - almost twice the national average - reflecting the diverse communities it cares for. At the same time, the Trust is increasing its role as an anchor institution at the heart of its local community. As the borough's largest employer, this includes supporting local business through kick-starters and apprenticeships to increase employment, and working with local universities to train the next generation of health and care workers in Croydon. Job Responsibilities
Strategic Leadership:
Provide visionary leadership for the Trust's transformation agenda, ensuring alignment with national healthcare policies and local priorities. Lead the development and implementation of the Trust's strategic transformation plan, working closely with the executive team to drive innovation and service redesign. Act as a key advisor to the Board and senior management team on transformation and improvement initiatives, ensuring alignment with long-term goals. Transformation & Change Management:
Lead on the design, development, and delivery of complex transformation programmes, including clinical service redesign, digital transformation, and workforce optimisation. Implement change management strategies that support the cultural and operational shifts required for transformation, ensuring staff engagement and buy-in at all levels. Develop and oversee the Trust's approach to continuous improvement, embedding improvement methodologies and other improvement frameworks across the organisation. Collaboration & Stakeholder Engagement:
Build and maintain strong relationships with external partners, including commissioners, local authorities, and other healthcare providers within the ICS, to deliver integrated care solutions. Engage with patients, carers, and the public to ensure that transformation programmes reflect the needs and preferences of the community. Represent the Trust at regional and national forums, contributing to the wider NHS transformation agenda and sharing best practices. Programme Governance & Performance Management:
Establish robust governance structures to oversee transformation programmes, ensuring clear accountability, effective risk management, and timely delivery of key milestones. Lead the development of performance metrics and KPIs to measure the success of transformation initiatives, ensuring that benefits are realised and sustained. Regularly report to the Board of Directors on the progress of transformation programmes, highlighting risks, challenges, and opportunities. Financial & Resource Management:
Lead the financial planning and management of transformation programmes, ensuring that resources are allocated effectively and that programmes deliver value for money. Work closely with the finance team to track and report on the financial impact of transformation initiatives, ensuring that efficiency targets are met. Drive the development of business cases for major transformation projects, securing investment and funding as required. Team Leadership & Development:
Lead and manage the Transformation Directorate, ensuring that staff are supported, motivated, and equipped to deliver high-quality work. Foster a culture of continuous learning and development within the team, providing opportunities for staff to build their skills and capabilities in transformation and improvement. Act as a role model for leadership within the Trust, demonstrating the values of the organisation and promoting a culture of collaboration and excellence. Governance & Compliance:
Ensure that all transformation initiatives comply with national standards, regulatory requirements, and Trust policies. Lead on the development and implementation of policies and procedures related to transformation and improvement, ensuring that best practices are followed across the organisation. Monitor and evaluate the impact of transformation programmes on patient safety, quality of care, and clinical outcomes, ensuring that any risks are mitigated effectively. Person Specification
EDUCATION, QUALIFICATIONS
Essential:
Master's degree in a relevant field Project/Programme Management qualification (e.g., PRINCE2, MSP) or equivalent experience. Desirable:
Black Belt in Lean Six Sigma or equivalent qualification in a continuous improvement methodology. Coaching or mentoring qualification. EXPERIENCE
Essential:
Track record of leading large-scale transformation programmes within a healthcare or public sector environment. Experience of leading service redesign and improvement initiatives that have delivered measurable improvements in patient outcomes and efficiency. Desirable:
Experience of working in a mental health, community health, or social care environment. Experience of working within an Integrated Care System (ICS) or Sustainability and Transformation Partnership (STP).
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Lead the strategic transformation of the Trust to deliver high-quality, integrated services that meet patient and community needs. Drive large-scale change, operational excellence, and continuous improvement, aligned with the Trust's strategic objectives. Develop and implement the Trust's strategic transformation plan, working closely with the executive team. Lead complex transformation programmes, including clinical service redesign, digital transformation, and workforce optimisation. Implement change management strategies to support cultural and operational shifts, ensuring staff engagement and buy-in. Build and maintain strong relationships with external partners to deliver integrated care solutions. Engage with patients, carers, and the public to ensure transformation programmes reflect community needs and preferences. Establish robust governance structures to oversee transformation programmes, ensuring accountability, risk management, and timely delivery. Lead the development of performance metrics to measure the success of transformation initiatives. Lead the financial planning and management of transformation programmes, ensuring effective resource allocation and value for money. Lead and manage the Transformation Directorate, supporting and developing staff to deliver high-quality work. Ensure all transformation initiatives comply with national standards, regulatory requirements, and Trust policies. About Us
Croydon is a trailblazer in integration to join-up the health and care services available for local people and breakdown barriers between professional teams to make the most of our workforce and expertise. The Trust runs two hospitals, north and south of the borough. Its main campus, Croydon University Hospital, is home to the borough's only Emergency Department and often receives more ambulances than many major trauma centres. The hospital provides more than 100 specialist services, including 24/7 maternity care. An ongoing investment programme is also transforming the facilities available, with a dedicated new children's unit and multi-million pound intensive care unit opening in 2023. The Trust has one of the most diverse workforce profiles in the capital, with more than half of its staff from Black, Asian, or Minority Ethnic groups - almost twice the national average - reflecting the diverse communities it cares for. At the same time, the Trust is increasing its role as an anchor institution at the heart of its local community. As the borough's largest employer, this includes supporting local business through kick-starters and apprenticeships to increase employment, and working with local universities to train the next generation of health and care workers in Croydon. Job Responsibilities
Strategic Leadership:
Provide visionary leadership for the Trust's transformation agenda, ensuring alignment with national healthcare policies and local priorities. Lead the development and implementation of the Trust's strategic transformation plan, working closely with the executive team to drive innovation and service redesign. Act as a key advisor to the Board and senior management team on transformation and improvement initiatives, ensuring alignment with long-term goals. Transformation & Change Management:
Lead on the design, development, and delivery of complex transformation programmes, including clinical service redesign, digital transformation, and workforce optimisation. Implement change management strategies that support the cultural and operational shifts required for transformation, ensuring staff engagement and buy-in at all levels. Develop and oversee the Trust's approach to continuous improvement, embedding improvement methodologies and other improvement frameworks across the organisation. Collaboration & Stakeholder Engagement:
Build and maintain strong relationships with external partners, including commissioners, local authorities, and other healthcare providers within the ICS, to deliver integrated care solutions. Engage with patients, carers, and the public to ensure that transformation programmes reflect the needs and preferences of the community. Represent the Trust at regional and national forums, contributing to the wider NHS transformation agenda and sharing best practices. Programme Governance & Performance Management:
Establish robust governance structures to oversee transformation programmes, ensuring clear accountability, effective risk management, and timely delivery of key milestones. Lead the development of performance metrics and KPIs to measure the success of transformation initiatives, ensuring that benefits are realised and sustained. Regularly report to the Board of Directors on the progress of transformation programmes, highlighting risks, challenges, and opportunities. Financial & Resource Management:
Lead the financial planning and management of transformation programmes, ensuring that resources are allocated effectively and that programmes deliver value for money. Work closely with the finance team to track and report on the financial impact of transformation initiatives, ensuring that efficiency targets are met. Drive the development of business cases for major transformation projects, securing investment and funding as required. Team Leadership & Development:
Lead and manage the Transformation Directorate, ensuring that staff are supported, motivated, and equipped to deliver high-quality work. Foster a culture of continuous learning and development within the team, providing opportunities for staff to build their skills and capabilities in transformation and improvement. Act as a role model for leadership within the Trust, demonstrating the values of the organisation and promoting a culture of collaboration and excellence. Governance & Compliance:
Ensure that all transformation initiatives comply with national standards, regulatory requirements, and Trust policies. Lead on the development and implementation of policies and procedures related to transformation and improvement, ensuring that best practices are followed across the organisation. Monitor and evaluate the impact of transformation programmes on patient safety, quality of care, and clinical outcomes, ensuring that any risks are mitigated effectively. Person Specification
EDUCATION, QUALIFICATIONS
Essential:
Master's degree in a relevant field Project/Programme Management qualification (e.g., PRINCE2, MSP) or equivalent experience. Desirable:
Black Belt in Lean Six Sigma or equivalent qualification in a continuous improvement methodology. Coaching or mentoring qualification. EXPERIENCE
Essential:
Track record of leading large-scale transformation programmes within a healthcare or public sector environment. Experience of leading service redesign and improvement initiatives that have delivered measurable improvements in patient outcomes and efficiency. Desirable:
Experience of working in a mental health, community health, or social care environment. Experience of working within an Integrated Care System (ICS) or Sustainability and Transformation Partnership (STP).
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