Director - Process Excellence Office (IT Service Management)
Employer:
Mars Location:
Slough, Berkshire, United Kingdom Salary:
Competitive Closing date:
30 Jan 2025 Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement service management processes, CMDB, service introduction, Lean Six Sigma, business continuity, and disaster recovery process. Empower our associates with the right and fit-for-purpose processes, tools, framework, methodology, metrics, and governance so they can take decisive action, maximizing value and making a meaningful impact on our customers - technical debt reduction, business resiliency, drive process efficiency and effectiveness, and make easier is better.
What are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, disaster recovery, and service introduction to operations. Demonstrated track record in understanding and shaping strategic service management analytics solutions within a business context. Preferably proven consulting experience in the Consumer Products Goods Industry.
What will be your key responsibilities?
Work in partnership with the GDO service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment Technology Office), external partners, and the wider organization (Enterprise and Segments) to design and implement a best-in-class and fit-for-purpose service management strategy that aligns with organization goals and strategy. Drive the adoption of the ITSM process and measure the efficiency and effectiveness of processes. Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics. Oversee the design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with business needs. Evaluate and improve the CMDB performance and maturity. Design and implement the continuous improvement process to deliver business value (cost, quality, time) by leveraging Lean Six Sigma methodology, tools, frameworks, while providing coaching and leadership to train associates (Green, White, and Black belt). Design and implement BCP and DR to drive business resiliency. Design, implement, and govern the overall service introduction process, integrate PMX, and ensure seamless transitions of services from projects to operations - cost, quality, and time. Publish periodic performance metrics to the GDO stakeholders.
What can you expect from Mars?
Work with over 140,000 diverse and talented associates, all guided by the Five Principles. Join a purpose-driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. The base pay range for this position at commencement of employment is expected to be between USD 91,581.00 - USD 125,924.00. The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depends on the position offered and the employee's work schedule. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
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Employer:
Mars Location:
Slough, Berkshire, United Kingdom Salary:
Competitive Closing date:
30 Jan 2025 Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement service management processes, CMDB, service introduction, Lean Six Sigma, business continuity, and disaster recovery process. Empower our associates with the right and fit-for-purpose processes, tools, framework, methodology, metrics, and governance so they can take decisive action, maximizing value and making a meaningful impact on our customers - technical debt reduction, business resiliency, drive process efficiency and effectiveness, and make easier is better.
What are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, disaster recovery, and service introduction to operations. Demonstrated track record in understanding and shaping strategic service management analytics solutions within a business context. Preferably proven consulting experience in the Consumer Products Goods Industry.
What will be your key responsibilities?
Work in partnership with the GDO service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment Technology Office), external partners, and the wider organization (Enterprise and Segments) to design and implement a best-in-class and fit-for-purpose service management strategy that aligns with organization goals and strategy. Drive the adoption of the ITSM process and measure the efficiency and effectiveness of processes. Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics. Oversee the design, implementation, maintenance, and continuous improvement of the CMDB and ensure its alignment with business needs. Evaluate and improve the CMDB performance and maturity. Design and implement the continuous improvement process to deliver business value (cost, quality, time) by leveraging Lean Six Sigma methodology, tools, frameworks, while providing coaching and leadership to train associates (Green, White, and Black belt). Design and implement BCP and DR to drive business resiliency. Design, implement, and govern the overall service introduction process, integrate PMX, and ensure seamless transitions of services from projects to operations - cost, quality, and time. Publish periodic performance metrics to the GDO stakeholders.
What can you expect from Mars?
Work with over 140,000 diverse and talented associates, all guided by the Five Principles. Join a purpose-driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. The base pay range for this position at commencement of employment is expected to be between USD 91,581.00 - USD 125,924.00. The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depends on the position offered and the employee's work schedule. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
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