Directorate Business and Improvement Manager
Looking for a role where you can make a real difference? We're looking for a multi-skilled Business and Improvement Manager to work across our finance, commercial, fraud and estates teams at the NHSBSA. You'll play a pivotal role in supporting our Director, Heads of Professions and their teams to ensure we deliver our strategic and operational goals in a fast-paced, impactful environment. You'll develop and implement functional, people and improvement plans and strategies, account manage services provided to external customers, drive continual improvements and change through planning, executing and monitoring projects and initiatives, champion skills development, CPD strategies and social impact activities, enhance customer experience and staff engagement, fostering an inclusive culture. Your experience will span finance, procurement/contracts, HR, project management and quality improvement, and you'll collaborate widely, navigating complex stakeholder landscapes. This is an opportunity to drive meaningful transformation in a role that makes a real impact. What do we offer: 27 days leave (increasing with length of service) plus bank holidays, flexible working (we are happy to discuss options such as compressed hours), hybrid working model (we are currently working largely remotely), career development, active wellbeing and inclusion networks, excellent pension, NHS Car lease scheme, access to a wide range of benefits and high street discounts. Main duties of the job
Supporting the Executive Director of Finance, Commercial and Estates, Heads of each Profession, and their respective managers and staff to deliver directorate and organisational strategic and operational goals. The post-holder will have a breadth of skills and experience across a range of business functions including finance, procurement, operations, HR and project management, and will use subject matter expertise, people and technical skills to deliver a range of change and transformation projects and programmes. The post-holder will also line manage a team of Directorate Business Improvement and Administration Officers. You are accountable for the following key areas across Finance, Commercial and Estates: Business and development planning People strategy and colleague engagement Customer account management and MOUs Business function improvement Skills development Social Impact Customer Experience (CX) strategy and improvements Directorate events management Stakeholder engagement and networking Team management About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow. As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work. We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more. Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you. We are people connected to care. Job responsibilities
Business and development planning Account Management Business Function Improvement Skills Development and Social Impact Staff Engagement Customer Experience (CX) Events and meetings Stakeholder engagement and networking Line management of a team of Directorate Business Improvement and Administration Officers Person Specification
Qualifications
Educated to degree level or equivalent level of experience of working at a similar level Evidence of continuing professional development. Post grad in a relevant subject Project Management Qualification Personal Qualities, Knowledge and Skills
Knowledge of business process improvement approaches, tools and techniques Knowledge of project planning and project management techniques IT proficient, primarily with Microsoft Office packages Working knowledge of budget management and key financial processes Must be able to provide and receive highly complex, sensitive, or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Problem solving skills and ability to respond to urgent or unplanned demands Ability to analyse complex facts and situations to develop and present a range of options Self-aware, appropriately confident, resilient under pressure A good organiser of time and activities, able to identify key issues and priorities An understanding of the background to and aims of current DHSC and NHS policy including that associated with Arm's Length Bodies Political awareness and awareness of broader aspects which may impact on the area of expertise. Experience
Analysing, interpreting, and presenting complex data to highlight issues, risks and support decision making Extensive experience of networking and stakeholder engagement to drive improvements in customer experience, service delivery and performance outcomes. Experience of effective staff engagement strategies and practices in diverse teams Leading on CPD and skills development in diverse teams Contract and/or account management, working with stakeholders to achieve good outcomes, KPIs, SLAs and customer service Delivering business/quality improvement within a diverse organisation Managing multiple projects and tasks Experience of project management principles, techniques and tools (e.g., Prince 2) Experience of applying HR policies and procedures
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Looking for a role where you can make a real difference? We're looking for a multi-skilled Business and Improvement Manager to work across our finance, commercial, fraud and estates teams at the NHSBSA. You'll play a pivotal role in supporting our Director, Heads of Professions and their teams to ensure we deliver our strategic and operational goals in a fast-paced, impactful environment. You'll develop and implement functional, people and improvement plans and strategies, account manage services provided to external customers, drive continual improvements and change through planning, executing and monitoring projects and initiatives, champion skills development, CPD strategies and social impact activities, enhance customer experience and staff engagement, fostering an inclusive culture. Your experience will span finance, procurement/contracts, HR, project management and quality improvement, and you'll collaborate widely, navigating complex stakeholder landscapes. This is an opportunity to drive meaningful transformation in a role that makes a real impact. What do we offer: 27 days leave (increasing with length of service) plus bank holidays, flexible working (we are happy to discuss options such as compressed hours), hybrid working model (we are currently working largely remotely), career development, active wellbeing and inclusion networks, excellent pension, NHS Car lease scheme, access to a wide range of benefits and high street discounts. Main duties of the job
Supporting the Executive Director of Finance, Commercial and Estates, Heads of each Profession, and their respective managers and staff to deliver directorate and organisational strategic and operational goals. The post-holder will have a breadth of skills and experience across a range of business functions including finance, procurement, operations, HR and project management, and will use subject matter expertise, people and technical skills to deliver a range of change and transformation projects and programmes. The post-holder will also line manage a team of Directorate Business Improvement and Administration Officers. You are accountable for the following key areas across Finance, Commercial and Estates: Business and development planning People strategy and colleague engagement Customer account management and MOUs Business function improvement Skills development Social Impact Customer Experience (CX) strategy and improvements Directorate events management Stakeholder engagement and networking Team management About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow. As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work. We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more. Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you. We are people connected to care. Job responsibilities
Business and development planning Account Management Business Function Improvement Skills Development and Social Impact Staff Engagement Customer Experience (CX) Events and meetings Stakeholder engagement and networking Line management of a team of Directorate Business Improvement and Administration Officers Person Specification
Qualifications
Educated to degree level or equivalent level of experience of working at a similar level Evidence of continuing professional development. Post grad in a relevant subject Project Management Qualification Personal Qualities, Knowledge and Skills
Knowledge of business process improvement approaches, tools and techniques Knowledge of project planning and project management techniques IT proficient, primarily with Microsoft Office packages Working knowledge of budget management and key financial processes Must be able to provide and receive highly complex, sensitive, or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Problem solving skills and ability to respond to urgent or unplanned demands Ability to analyse complex facts and situations to develop and present a range of options Self-aware, appropriately confident, resilient under pressure A good organiser of time and activities, able to identify key issues and priorities An understanding of the background to and aims of current DHSC and NHS policy including that associated with Arm's Length Bodies Political awareness and awareness of broader aspects which may impact on the area of expertise. Experience
Analysing, interpreting, and presenting complex data to highlight issues, risks and support decision making Extensive experience of networking and stakeholder engagement to drive improvements in customer experience, service delivery and performance outcomes. Experience of effective staff engagement strategies and practices in diverse teams Leading on CPD and skills development in diverse teams Contract and/or account management, working with stakeholders to achieve good outcomes, KPIs, SLAs and customer service Delivering business/quality improvement within a diverse organisation Managing multiple projects and tasks Experience of project management principles, techniques and tools (e.g., Prince 2) Experience of applying HR policies and procedures
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