Principal Duties and Responsibilities:
Within service standards and university procedures, provide information, advice, and guidance to students and prospective students on disability-related topics, including applying for Disabled Students Allowance or other financial assistance and support arrangements via appointments, emails, over the telephone, and video conferencing.
Liaise with academic and professional support staff as required, to offer relevant advice, practical arrangements, and guidance in relation to individual support needs.
Liaise with colleagues at partner organisations/colleges to ensure support is put in place for students studying off campus.
Work with external agencies, e.g., Student Finance England, assessors, suppliers, and organisations on appropriate support and facilities for individual students.
Refer to specialist services where available and appropriate.
Deal effectively and timely with a variety of telephone and written enquiries from prospective students, their representatives, members of staff, and students of the University.
Work closely with the University Life Lounge team and refer students as appropriate.
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